Comment Patience! (Score 5, Insightful) 902
Unfortunately, IT is viewed a lot like the phones by most users. It's "invisible" when it does work, and is only a priority to them when it doesn't work (or they need something!)
I've found that the best way to make people happy is to effectively communicate with them -- especially when it comes to deadlines. Now I'm not saying to sandbag
If it's really burning you out after only 1 1/2 years, then you should really look at (a) your workload (b) your choice of career and (c) your work/life balance.