Honestly, I have NEVER EVER EVER received kind service from ANY state or federal employee. And I'm not even an abrasive person. That includes the city councilmen and the girls working the concession stands at the local state university.
Wow, then you are doing something really wrong. Sure, 20% may be idiots with a pre-conceived notion of what the situation is, but 80% are people doing a job and wanting to have a good experience for themselves (and that includes fixing your problem, etc.) If you can get a girl's phone number at a bar, you have enough social skills to get good service from a state or federal employee.
70 over the speed limit, 3 years unfiled minor tax forms, fishing out of season, expired vehicle registration, no car insurance, underaged drunk semi-naked 15 year-old. All resolved with a warning, a high-five, or a $17 payment (for the annoying tax issue, penalties waived.)
And the supreme court judge who granted us smoke breaks during jury sequester (easy negotiation, the court bailiff was impressed though,) and the hot assistant DA (loved the red dress) who returned my lost wallet and said she got satisfaction out of making private citizens happy, and could she do anything more for me?
I love my interactions with government.