Here in the general Orlando area, Comcast is not too bad, they get the work done. And that I can say *nice* things about AT&T these days compared to a decade ago, well that's just black magic! Then there's Spectrum.
In several satellite offices of our company we needed to setup business Internet service. These offices are in strip malls and medical office plazas, and we knew going in that Spectrum was available at those places. So when we requested service, we'd have independent contractors come out with the damn router (invariably an Arris DS1670a), look for a cable, and tell us there wasn't one. They'd have to call in "Construction" to get a cable run to the building. Construction would "do something" and say the contractor could come out. And again, contractor said there was no cable, they'd call Construction. This went on for over three months at one office, spread among seven services calls. At the last contractor visit, I asked to speak with Construction directly. Well, turns out I can't, and I can't even get them to call me back. I dutifully reported this back to our Telecom department, who made very nasty calls to Spectrum to get this straightened out. Which eventually did happen. By the way, the contractors are not paid if there is not a cable to connect the router to, it's considered a failed install, and they get nothing for the trip. Waste of time for them and me.
At another site, where practically every office and business on the plaza has Spectrum service, we were told it was not available at that particular office. This, despite having been in the office before build-out, and finding their ground feed and splitters. At another site, they honestly did not have their cable run in place, but took over four months to get the run in place, including a couple of months where they dug their colorful plastic cable conduits into the ground, but left them in pretty loops at the side of the building. To be clear, these are places where our nextdoor neighbors have Spectrum service, yet Spectrum tried to tell us *we* couldn't have it. We're an international company, don't tell us such crap. They took the order, said they could do it, then attempted to welch out of it.