Best Work Instructions Software for Zendesk

Follow - A fast tool to create step-by-step tutorials, guides, and documentation. It's a desktop tool that allows you to capture steps with every click, customize screenshots, make annotations, and create the final guide in HTML or Word Document, PDF, PowerPoint slides and more. This app is ideal for anyone who wants others to be able to navigate products, applications and training. It's as simple as that: - Take screenshots from apps, any area on your desktop, or fullscreen. You can pause, adjust, or resume. Screenshots are available with every click - Give each step an appropriate name and description. You can reorder them, hide them and add new ones as you go. Guides can be organized in projects. Add shapes, lines, arrows and text to enhance your screenshots. Don't include sensitive information. Multi-step instructions can be facilitated by adding step icons. Export with just one click to simple HTML. Ready to be published to your help desk rich HTML, PDF, or other formats

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Support your customers as if you have a personal connection with them. Create engaging guides that assist your customers in achieving activation, resolving issues, and finding success based on their individual needs. Stonly simplifies the process of developing, sharing, and accessing knowledge, ensuring your team has the necessary resources and solutions to thrive. With Stonly, you can provide immediate, tailored assistance exactly when and where it is required. The platform features a robust collection of onboarding and adoption tools that merge detailed user data with real-time user actions, guiding them on customized paths toward their goals. These interactive guides are designed to adapt to each customer's unique preferences, enhancing their overall experience. Our versatile widget empowers customers to access personalized guidance whenever they need it, no matter their location. Easily integrate Stonly into your existing customer support, data management, and knowledge-sharing platforms to maximize its impact. This seamless integration fosters a more efficient support experience while ensuring that your customers feel valued and understood throughout their journey.

Stay updated with your documentation, minimize meetings and distractions, and reclaim hours each week. Our tool will effortlessly generate a comprehensive guide featuring well-cropped screenshots, relevant links, and helpful annotations. You can obscure any sensitive data, insert notes, sketch freely, or personalize your branding with logos and colors. With a single click, you can publish your guide across various knowledge bases, share a direct link, or export it in formats like PDF, HTML, or Markdown. As you navigate through your process, Tango takes care of the documentation for you. In fact, you can create ten how-to guides in the same amount of time it once took to produce a single one. Bid farewell to lengthy videos and extensive text blocks, as Tango transforms any procedure into an aesthetically pleasing, easily shareable guide. Document tasks across any software or website while enjoying compatibility with all your favorite tools. Emphasize key elements using arrows, rectangles, circles, or text, or let your creativity flow with the freehand pen. You can also adjust image sizes to ensure the focus is on what truly matters while eliminating unnecessary details for a streamlined presentation. This innovative approach to documentation not only saves time but also enhances the clarity of your processes.

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.