Best Voice Bot Platforms for Amazon Web Services (AWS)

Amazon Lex allows you to create conversational interfaces in any application by using voice and text. Amazon Lex offers advanced deep learning functions such as automatic speech recognition (ASR), which converts speech to text, or natural language understanding (NLU), which recognizes the intent of the text. This allows you to create applications that are engaging and have lifelike conversations. Amazon Lex gives developers the same deep learning technology that powers Amazon Alexa. This allows them to quickly and easily create sophisticated, natural-language, conversational bots ("chatbots") with ease. Amazon Lex allows you to create bots that increase productivity in the contact center, automate simple tasks and improve operational efficiency across the enterprise. Amazon Lex is a fully managed service that scales automatically so you don’t have to worry about infrastructure management.

Intelligent virtual agent that allows you to chat and have automated in-and outbound voice and chat conversations. All your voice and text-based business process automation is possible from one platform, available in any language and available 24/7. All your conversation-driven business processes can be seamlessly managed from start to finish with one platform. Scotty is a managed service and a pay-per-use model. There are no upfront investments. Scotty creates relevant and contextual customer journeys using your existing data and returns real-time insights. Don't waste time waiting in line Scotty can handle both inbound and outbound calls from start to finish. Scales from one to millions of calls, chats, and emails using the same platform. There are no monthly fees or license fees for the platform. You only pay for the contact you use. Scotty makes it easy to integrate your existing platforms with your teams.

R Systems' goal is to help organizations identify and mitigate customer journey hindrances. This is done by using the power of AI, data analysis, natural language processing (NLP), and deep neural networks (DNN). Understanding the essence of customer experience will help you improve the way customers respond to your brand in terms engagement, loyalty, retention. To gain actionable insights and make informed decisions about retaining and acquiring customers, organizations need accurate data and metrics. Our data analytics framework will allow you to improve First Contact Resolution (FCR), reduce customer effort and optimize self-service options. It can also help you manage seasonal spikes in demand. Your customer experience will improve with every interaction when R Systems is on your side. Our services allow you to collect data from customer interactions to gain insight into behavior.

Improve customer satisfaction by focusing your teams on high touch interactions. Solve customer problems without agent intervention. Automate repetitive tasks for your teams, both on-call and after-call. Start with a limited call volume and collect feedback easily. Deliver 24/7 service with no queues, even in the event of a spike in calls. Automate repetitive calls to increase productivity. Simple requests can be handled without the involvement of your agents. Free up time for your team to engage in high-touch interactions. Increase customer satisfaction by phone. Transform your contact centre in depth to win the war for customer retention. Combining human and AI to serve your customers better. AI can help you maximize the productivity of your team and achieve your operational goals. Create memorable experiences for your customers and differentiate your brand in the long term.

AI Voice Bot is a Conversational Artificial Intelligence technology that enables meaningful and humanized communication between software systems and humans. The AI Voice Bot system can deliver an indistinguishable experience than if it were operated by a human operator.