Voice biometrics uses a person's unique vocal characteristics to identify them, just like other biometric technologies use digital fingerprints and retina scans. Voice biometrics has many benefits, including business and operational. Speakers can be authenticated via a variety of remote channels, which facilitates efficiency, security, and convenience. It is not dependent on a sophisticated device, such as a feature phone, IVR system, or traditional landline. Account impersonations are a growing form of fraud. This is the act of obtaining legitimate users' details to take over their online, bank, credit cards and store cards for money or card theft purposes. Kaspersky Fraud Prevention reports that account impersonations were the reason for every fraudulent transaction in the financial industry worldwide in 2020. SAFPS South Africa reported a 337% increase.