Best Unified Communications Software for Okta

RingCentral RingEX, a powerful cloud-based telephone system, helps optimize your business communication. RingCentral RingEX provides enterprise-grade communication tools, including voice, fax and text, as well as BYOD (bring your own device) capability. This allows you to work wherever and however you choose. RingCentral RingEX's core features include auto-recording and conferencing as well as unlimited long-distance calling and local calls. RingCentral RingEX can be customized to suit your needs by configuring call management features such as call forwarding, message alerts and missed-call notifications.

Cloudbrink's secure access service boosts employee productivity and morale. For IT and business leaders whose remote employees cannot be fully productive due to inconsistent network performance, Cloudbrink’s HAaaS is a high-performance zero-trust access service that delivers a lightning-fast, in-office experience to the modern hybrid workforce anywhere. Unlike traditional ZTNA and VPN solutions that trade off security for user performance, frustrate employees, and slow productivity, Cloudbrink’s service secures user connections and solves the end-to-end performance issues that other solutions fail to address. Cloudbrink's Automated Moving Target Defense security is ahead of any other secure access solution. Rated by Gartner as the "future of security", Cloudbrink is leading the way. By constantly changing the attack surface, it is significantly harder to identify and attack a Cloudbrink user's connection. ==> Certificates are rotated every 8 hours or less ==> There are no fixed PoPs - users connect to three temporary FAST edges ==> The mid-mile path is constantly changed If you are looking for the fastest most secure remote access connectivity solution, you have found it with Cloudbrink.

Slack is an AI-powered productivity and collaboration platform designed to help teams work together through conversations, channels, automations, and connected business tools. It gives organizations a central place to manage communication, projects, customer conversations, files, meetings, workflows, and updates. Channels create transparent spaces where employees, external partners, apps, and AI agents can collaborate around shared work. Slackbot adds personalized AI assistance by using the messages, files, channels, apps, and tools users already have permission to access. It can answer questions, summarize missed conversations, schedule meetings, generate content, analyze reports, create charts, and help teams act on information inside Slack. The platform also includes huddles for quick voice and video conversations, Slack Connect for working with clients and partners, and Workflow Builder for automating repetitive tasks. Slack integrates with many business systems, including Salesforce, Agentforce, GitHub, Claude, Google Drive, Vercel, Jira, Zoom, HubSpot, Workday, and other workplace tools. Its AI and automation features help teams reduce meeting overload, find information faster, and coordinate work across departments. With security, scalability, and enterprise controls, Slack helps businesses create a connected operating system for everyday work.

Dialpad Connect is a comprehensive AI-driven communication platform that unites voice, video, and messaging channels to improve both internal teamwork and customer engagement. The platform provides smart features such as live call transcription, voicemail transcription, AI-powered call recaps, and recommended next steps, allowing users to be fully present in conversations without missing key details. It offers deep integration with leading business applications including Salesforce, Microsoft Teams, Zendesk, and Google Workspace, creating a seamless experience across tools. Built on a resilient dual-cloud architecture, Dialpad ensures enterprise-level performance with 24/7 support, disaster recovery, and a 100% uptime service level agreement. Privacy and security are foundational, with certifications like GDPR, HIPAA, ISO, and SOC 2 safeguarding user data. Dialpad Connect supports a broad range of business sizes, from small teams to large enterprises, enabling better communication and faster decision-making. Its AI capabilities also include live coaching for agents during calls and detailed analytics to improve customer satisfaction. This platform empowers businesses to transform every conversation into a valuable opportunity.

Fuze stands out as the leading global platform for cloud communication and collaboration tailored for enterprises. It streamlines the intricacies associated with managing on-premises communication systems, ensuring exceptional voice quality and reliable service through unlimited calling to over 110 countries via more than 50 carriers, making it an excellent choice for businesses with a significant international presence. With a decade of experience supporting clients worldwide, we offer a strategic roadmap to maximize the benefits of your Fuze deployment. This comprehensive application operates flawlessly across various locations and devices, providing deep insights into usage, engagement, and organizational productivity. Upgrade your communication strategies with the premier cloud platform that integrates unified voice, high-definition video conferencing, real-time chat, content sharing, and contact center solutions all in one place, revolutionizing how teams collaborate and connect. Embrace the future of communication with Fuze and unlock the full potential of your enterprise.

A platform where teams seamlessly collaborate to achieve their goals. With a plethora of tools at your disposal, you and your colleagues can work together from any location. Uniting everyone in your organization is essential for empowerment and transformation, featuring familiar functionalities such as groups, messaging, and video conferencing. Over 30,000 organizations worldwide, regardless of size, have successfully connected their teams using Workplace. Now it’s your opportunity to join them. Our real-time messaging capability allows for one-on-one or group conversations, enabling you to communicate with anyone in your organization through text, images, voice, and video. Should someone post in a different language, Workplace instantaneously translates it, facilitating your journey towards becoming a truly global enterprise. Groups serve as dedicated spaces for sharing updates, files, and feedback, functioning like enhanced email threads that are more organized and easier to navigate. Additionally, the Org Chart feature enables you to quickly locate coworkers and team details, ensuring that you spend less time searching for assistance and more time accomplishing your tasks efficiently. This interconnected approach fosters a vibrant workplace culture that encourages collaboration and innovation.

Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.

Customers have moved beyond simply wanting an omnichannel experience; they now anticipate it as the standard. Our cloud-native contact center solution ensures that all communication channels are integrated within a single interaction, allowing agents to deliver superior service more efficiently. With features like effortless switching, transfers, and real-time coaching, agents can respond promptly to customer needs. Customers benefit from reduced wait times, fewer handoffs, and no more interruptions, eliminating the need for them to take notes during calls. This is the ideal standard for customer service. We aim to empower agents while equipping customers with the self-service options they crave. By incorporating Machine Learning, our omnichannel contact center platform elevates the customer experience, allowing clients to assist themselves while enabling agents to tackle more intricate inquiries. Our intelligent bot utilizes sentiment analysis and Natural Language Understanding, seamlessly linking to CRM systems and other resources to provide a truly unified and smooth customer experience. Ultimately, this approach not only enhances customer satisfaction but also optimizes agent performance.