Best Text Analytics Software for Delighted

Kapiche is an analytics and insights product that makes sense of customer feedback data. It empowers you to make better decisions and positively impact your bottom line. Combine multiple data sources to quickly analyze 1000s of customer feedback responses. No setup, no manual coding, no code frames. Discover insights in minutes and not weeks. You can have complete confidence in your analysis. Answer business questions quickly with deep, actionable insights from all customer data sources. It takes only minutes, not weeks. Your insights analysts will provide insight to help ensure buy-in for your CX programs throughout the organization and drive customer-centric, impactful change. It is impossible to make the most effective business decisions using only quantitative customer information. The best insights come from combining qualitative and quantitative data at every stage of the customer journey.

Idiomatic uncovers the "why" behind customer feedback using AI that is tailored to your business. Idiomatic is a partner that will help you execute the right decisions faster than general text analytics and manual analysis. Everything organized in one place. Transform feedback into data-driven actions, in real time. Learn which issues drive key metrics such as NPS, CSAT, surveys and more. Our hyper-custom approach to your business data will help you gain. Idiomatic transforms all customer feedback into a complete, data driven picture of the customer. This eliminates the guesswork from strategic decisions. Idiomatic provides real-time notifications to alert you about changes in customer experience. Our hyper-custom approach lets you combine your business logic with our AI to get the results that you want. Connect insights from all customer feedback channels.