Best Text Analytics Software of 2024

Linguamatics I2E has a track record of delivering the best text mining capabilities across a wide range of applications. Its flexible nature allows for the tuning of query strategies to deliver precision and recall required for specific tasks at an enterprise level. I2E is an interactive and agile text mining application that extracts and analyzes information. I2E's underlying Natural Language Processing technology makes it particularly powerful in its ability to answer many questions, from simple open questions to complex linguistic queries. I2E speeds up many clinical and research processes. I2E can speed up tasks that were previously impossible with manual methods or took months to complete. Customers claim that I2E delivers actionable results 10 times faster than traditional keyword searches.

Idiomatic uncovers the "why" behind customer feedback using AI that is tailored to your business. Idiomatic is a partner that will help you execute the right decisions faster than general text analytics and manual analysis. Everything organized in one place. Transform feedback into data-driven actions, in real time. Learn which issues drive key metrics such as NPS, CSAT, surveys and more. Our hyper-custom approach to your business data will help you gain. Idiomatic transforms all customer feedback into a complete, data driven picture of the customer. This eliminates the guesswork from strategic decisions. Idiomatic provides real-time notifications to alert you about changes in customer experience. Our hyper-custom approach lets you combine your business logic with our AI to get the results that you want. Connect insights from all customer feedback channels.

Our comparative text analysis platform, which is based on a background in online child protection, extracts business value out of your text data. Relative Insight's technology allows brand specialists and marketing professionals to extract more value from the text data they already have. Our platform allows you to quickly and efficiently generate rich audience insights by using a comparative approach. This adds science and sophistication to your qualitative analysis. Brands can use unique marketing insights to develop better communications, better brand positioning, or more engaging campaigns. Our platform will allow you to decipher and embrace unstructured data, and reduce the time it takes for analysis. You can also use the same approach to analyze primary research transcripts, such as interviews and focus groups. Relative Insight allows you to compare your brand messaging with other competitors.

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

* Categorize themes • Visualize the Results • Topic-Level Sentiment Analysis • Powered by Collaborative Artificial Intelligence Caplena, a customer feedback tool, uses augmented intelligence to help CX professionals, market researchers, and consultants uncover deep insights in open-ended text. Caplena's story started when Maurice and Pascal, co-founders of the company, realized that many market research firms that deal with customer feedback have the same problem: Too many open ends, not enough time to analyze them accurately. Caplena was launched in Spring 2018 and has processed over 50 million responses. Caplena also adds 120 projects each week. Caplena is today the text analytics tool of preference for more than 100 companies in over 15 countries. Customers include Joyn, Swisscom, DHL and Coop.

Integrate our text analytics APIs into your product, platform, and application to add world-leading NLP. This is the most complete NLP feature stack available. It has been 19 years in development and is constantly improving with new configurations, models, and libraries. You can determine whether a piece is positive, neutral, or negative. Sort and organize documents into configurable groups. Determine the intended purpose of customers and reviewers. Locate people, places and dates. Find companies, products, jobs, titles and more. Our text analytics and NLP systems can be deployed on any combination of public, private, hybrid, or on-premise cloud infrastructures. Our core text analytics and natural-language processing software libraries are available to you. This product is ideal for data scientists and architects who need to have full access to the underlying technology, or for on-premise deployment security or privacy reasons.

NLP software libraries and text analytics for on-premise integration or deployment. Integrate Salience in your enterprise business intelligence architecture, or white label it within your data analytics product. Salience can process 200 tweets per seconds while scaling from one process core to entire data centers with small memory footprint. For higher levels of ease, you can use Java, Python, C#, or the native C/C++ interface. You have full access to the technology. You can tune every text analytics function and NLP feature. This includes tokenization and part-of-speech tagging, sentiment scoring, categorization and theme analysis. Based on a pipeline model that includes NLP rules and machine-learning models. Identify where issues are occurring in the pipeline. You can adjust specific features without affecting the entire system. Salience runs entirely on your servers, but you can also offload sensitive data to the cloud servers.

Companies know that optimizing customer experience is crucial to their brand's success and customer loyalty. The art of monitoring customer experience has become more complex. Companies need a sophisticated platform that can manage large amounts of customer and survey data, as well as the technical integration, people, and processes that make it all happen. The eTouchPoint platform is used by our clients to provide powerful insights that improve customer experience. eTouchPoint provides CX professionals with a comprehensive platform to connect with customers, engage employees, and manage the complex CX ecosystem. It combines dashboard and employee-specific reporting with text analytics and closed loop alerting with the industry's most powerful data collection platform. Unlimited support for multichannel survey initiatives including call center, field service, retail, employee, and online channels.

Dcipher Analytics, a modern SaaS-based text analysis platform that uses no code, makes text analytics accessible to the general domain expert. The platform speeds up the time-to insight, model training, and automation workflows for analysts and insight professionals. The foundation of the solution is a unique architecture and proprietary query language that allows for nested data structures such as text.

Welcome to the Apache SpamAssassin Project's home page. Apache SpamAssassin is the most popular Open Source anti-spam platform. It allows system administrators to filter spam and block unsolicited bulk emails. It integrates a robust scoring framework with plug-ins to integrate an extensive range of advanced statistical analysis tests on email body text and headers including Bayesian filtering, DNS blocking lists, and collaborative filtering database. Are you looking for ways to improve your current installation? You can click here to see a wide range of topics in our Wiki. SpamAssassin uses a variety of network and local tests to identify spam signatures. Spammers have a harder time identifying the one aspect they can use to craft their messages.

trustMinder, a cloud-based Voice of the Customer platform, is used to measure customer experience in brands and state agencies. Trust is an essential aspect of customer experience. Customers will abandon your business if they don't trust you. TrustMinder will help you maintain that trust and monitor the customer experience 24x7. TrustMinder uses state-of-the-art methods to collect feedback and interpret it into valuable customer insights. You can capture feedback from any channel and convert it into actionable insights. You can quickly see the 'why' behind any CX score using real-time text analytics or machine learning. Create dynamic, insightful reports that clearly show CX metrics and other operational data. Identify customer problems in real time and close the loop.