Best Telephony Software for Active Directory

Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.

Engage and cooperate on your own terms with the comprehensive solution offered by Intermedia Unite. Whether you're in the office, on the road, at home, or enjoying a coffee, Intermedia Unite's extensive communication and collaboration features accompany you, allowing for effortless productivity and connection with both colleagues and clients. Safely share and collaborate on documents from virtually any location, benefiting from complete file management with options for real-time backup and recovery. Ensure that customers are promptly directed to the appropriate team member without delay, thanks to automated greetings and quick call routing aligned with your operational hours. This guarantees that clients can efficiently reach your staff. Additionally, incoming calls can be routed to designated teams responsible for handling them, while also providing visibility into the current availability status of your coworkers, which is conveyed through immediate notifications indicating whether they are Available or Unavailable. With Intermedia Unite, staying connected has never been more efficient.