Best Speech Analytics Apps for iPad of 2024

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Capturi's custom solution will help you reach your full potential. Capturi uses speech analytics and machine-learning to analyze your customer calling recordings and provide insights into how to increase NPS, increase sales, reduce non-valuable calls, and save time on documentation. Get insight into how to increase your NPS, reduce customer calls, and save time on documentation and quality control. Based on your data, you can get e.g. You can gain unique insights into customer's most common questions and your team’s best practices. This will allow you to coach individual customer service employees on an ongoing basis. Qualitative insights into your sales calls can increase your success rate while saving time and ensuring compliance. Learn the selling techniques of your top sellers, ensure that your sales team follows their scripts, and give quick and effective feedback.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

Al Powered InteliConvo® Speech Analytics & Automation Platform now allows businesses to process and analyse 100% of recorded customer conversations.