Best Web-Based SLA Management Software of 2024

SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Datadog is the cloud-age monitoring, security, and analytics platform for developers, IT operation teams, security engineers, and business users. Our SaaS platform integrates monitoring of infrastructure, application performance monitoring, and log management to provide unified and real-time monitoring of all our customers' technology stacks. Datadog is used by companies of all sizes and in many industries to enable digital transformation, cloud migration, collaboration among development, operations and security teams, accelerate time-to-market for applications, reduce the time it takes to solve problems, secure applications and infrastructure and understand user behavior to track key business metrics.

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

EmailAnalytics helps organizations gain visibility and unlock valuable insights from their daily email activity. No software installation required, no changes to workflows, and 100% private. See how many emails you and your team send and receive each day. See how many emails your team sends and receives each day. Click on any metric to drill down and see the list of each email that was included in the calculation. See how many emails are sent and received by your team for each day of every week. See how many emails are sent and received by your team for each label and folder in Gmail and Outlook. We provide you with your "actual" response times, which is the time you spend in real life responding to emails. We also give you your "work hours response time", which only counts the time spent during your designated work hours. We only count emails you respond to. Compare email activity between your team's accounts.

No Samples There are no delays. You can see exactly what is happening in your network in real time - by user, application, geo-location, or access point. You can use this data to plan your network capacity, analyze historical user behavior and manage SLAs. You can't fix something you don't see. Saisei gives you granular visibility and allows you to create policies to correct poor applications or users. Protect your network from rogue users to enhance your security. Advanced policy enforcement can be used to set conditional alarms and triggers that will correct any suspicious activity. Saisei is a reliable, scalable and performant service. Our system is robust and scalable, able to support large networks and carriers while still being able to scale down to cater to the needs of smaller operators. You can be sure that Saisei will meet your needs, no matter how complex or small.

VoIP monitoring software that provides deep insight into WAN performance and critical call QoS metrics. SolarWinds®, VoIP & Network Quality Manager can help you monitor VoIP performance by analysing Call Detail Records generated from Cisco CallManager and Avaya Communication Manager. This will enable you to identify and eliminate distortions, latency and noise. VNQM allows you to easily analyze call detail files (CDRs) from Cisco and Avaya Communication Managers, and identify metrics such as latency and network jitter. You can also avoid packet delays in VoIP calls. SolarWinds VNQM offers a variety of powerful capabilities, including monitoring VoIP call quality of services (QoS), packet loss and latency, as well as monitoring site-tosite WAN performance with Cisco IP SLA technology. You can also correlate call issues with WAN performance to assist in troubleshooting.

Junos Traffic Vision, a licensed traffic sampling app for MX Series 3D Universal Edge Routers, is available. It provides detailed information on network traffic flows, which is useful for many operations and planning activities. Junos Traffic Vision monitors packets while they are being processed by the router and captures information such as source and destination addresses, packet count information, and packet and byte count information. These details are gathered and exported in a standards-based format to allow Juniper and third-party tools to analyze and present them. This includes usage-based accounting, traffic profiling and traffic engineering. Junos Traffic Vision is a high-performance, scale implementation that can be used inline or on service cards. It can be used alongside lawful intercept filtering or port mirroring without affecting performance.

Netinsight ITFM covers the entire process. Starting with planning and calculation, contract management, SLA management, and service catalog management, cost allocation, and online service procurement, netinsight ITFM covers the entire process. With netinsight ITFM, you can achieve cost visibility in your IT department to be able control and proactively management your products and services efficiently according to operational criteria. At the same time you can reduce the time and expense required. The netinsight family of products has experience in a wide range of industries. We are a market leader in innovation, and we have sold more than 200,000 licenses. Our customers include large companies listed on the stock exchange as well as smaller companies in industry and commerce.

We're always there to help you. You're in charge and nothing can stop you. Server environment insights: backup status, uptime and more. Desktop environment insights: device inventory, compliance status (software history, update status, etc.), software history and more. Support insights - Ekco tickets statistics, SLA reports, user satisfaction. You're always in control with the platform, but you are never alone. You can get visibility and insights when you need them, but the Ekco team will still manage your services round-the-clock. We're always available to answer your questions, whether they are quick or complex.

Ceeview, the next-generation IT Service and Infrastructure Management platform, monitors hybrid cloud environments to prevent service disruptions. It also analyzes cloud and on-premises cost to reduce customer's overall IT costs. Ceeview makes it easy to see the whole picture of complex IT environments. It consolidates data from multiple systems into one Single Point Of Truth, allowing for transparency and providing a common status for all users. Ceeview uses its proprietary Service Modeling technology, to manage relationships between IT infrastructure components. digital user experience. IT Operations can manage their obligations in the most efficient manner to meet the business requirements of both internal and external users. Cloud Cost & Budget Monitoring - Service & Business Monitoring - SLA Monitoring & reporting - Infrastructure Monitoring - Application Monitoring

Priz is a SaaS platform which automates the credit recovery process. This ensures that cloud providers meet their SLA commitments. It monitors AWS, Azure and GCP cloud outages, pinpoints root cause with precision, submits credit claims seamlessly, all with minimal IT involvement. Priz aggregates outage data in real-time and provides detailed insights via intuitive dashboards. This helps businesses quantify the financial impact and improve SLA compliance. Priz provides users with actionable analytics that go beyond SLA compliance. This enables smarter cloud usage, and cost optimization. Priz bridges the gap between promised performance and real-world availability, allowing users to optimize cloud usage and costs.