Best Web-Based Service Request Management Software of 2024

Nuvola, a hotel software company, integrates property standard operating procedures in its proprietary system. This allows for more efficient back-of house operations, asset management, and guest engagement. The company provides hotels with a cloud-based, intuitive solution that can be scaled to meet their needs. It also develops a system for staff accountability. Nuvola was founded by hoteliers with a deep understanding of resort-style property processes. It integrates with third-party systems and has an in-house innovation team. Nuvola's events dashboard allows you to track service requests and manage staff. It also ensures that tasks are completed in a timely manner. Nuvola's reporting dashboard provides insight into incident trends, staff productivity and faulty assets.

Requestor is a multichannel helpdesk that allows you to provide customer support and answer internal requests via email, phone, chat, or video. It's simple and all in one. Requestor collects all information in ticket form. This includes emails, chat and phone calls. It allows for transparent communication. It's so simple to manage Requestor that you will be able to do it in an hour or less. Even if this is your first time using this type system. Requestor can be easily integrated with your CRM/ERP system so that you can manage everything from one location. We adapt to your requirements. You can choose between a hosted cloud solution or an on-premises solution that runs on your server. Both scenarios offer all functions.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Zluri is a SaaS Operations Management Platform for IT Teams. It allows IT teams to manage, secure, and comply with multiple SaaS applications from one dashboard. Zluri helps bring shadow IT to light, monitor and manage SaaS spend, and automates end to end application renewal management. Zluri is data-driven. It helps IT teams plan, organize, secure, and get more out of their SaaS app portfolio.

Our AI-powered assistant can be programmed to meet your business requirements. Be there for your staff around the clock. Atomicwork has something for every team working with your employees and helps you break down silos. Atomicwork reduces distractions for your employees by eliminating up to 80% manual workflows that are handled by your IT department. Atomicwork frees your HR team of ops hell and allows them to be strategic partners in maximizing the value of your employees from onboarding to offboarding. Atomicwork allows your finance teams to provide seamless support for employees while ensuring that they can stay on top best practices, compliance requirements, and external dependency. Streamline employee requests, assign them to the appropriate expert, and work together to fulfill them.

Advanced AI capabilities allow you to approve, assign and resolve tickets in real-time, accelerating resolutions. Get innovative features such as integrated field support, ticket generation via WhatsApp, chatbots and self-service portals. Use ML/NLP algorithms for pre-built helpdesk workflows to eliminate the need for agents and customers to allocate tickets based on issue type or product catalog. Easily improve key metrics like CSAT, FCR and CES. Capture customer analytics, and transform them into actionable insights for the helpdesk. Utilize a single source truth to empower agents to provide personalized answers, making customers feel valued. Integrate external apps seamlessly to improve customer support and reduce time, effort, costs. Connect to Salesforce, Microsoft Teams and other apps like Slack, LiveChat and Mailchimp. Infraon Helpdesk is intuitive and boosts agent efficiency to provide proactive support.

Infizo Desk is the leading software solution for incident management. Manage and prioritize help desk tickets seamlessly with the latest features, such as intelligent ticket assignment and automated categorization. These features are designed to maximize operational efficiency and minimize response times. Our sophisticated ticketing software allows you to efficiently track and manage help desk requests, ensuring that every issue is resolved promptly, increasing customer satisfaction. Assign tickets to certain user groups or individuals. This simplifies ticket assignment and ensures accountability for every action taken. Convert incoming emails to help desk tickets automatically, allowing seamless creation and integration of email communication. Set service level agreements for ticket response times and resolution. This will ensure prompt and efficient support.

Homeowner Central was created specifically for new home builders. It offers interactive portals that are tailored to the needs of both homeowners and builders. Through intuitive and engaging web portals, homeowners can access a wealth information from any device. This allows home builders to offer first-class homeowner care initiatives. An interactive homeowner portal gives room-by-room access and details about each unit, including operating manuals, maintenance schedules, warranties, and appliances. A builder portal gives you access to project details such as trades and specifications, homeowner contacts and service requests, messaging and deficiency reporting. Service request management software tracks and manages homeowner warranty-related service requests. An app for deficiency reviews to automate your predelivery inspection and key-release signing-off.

Work Order Avenue dot Com is a software that manages work orders for small and medium-sized companies. No matter what type of business you are, our software will allow you to manage your work orders and service requests easily. Our software is very user-friendly and easy to use. There is nothing you need to install or configure on your computer, as everything is stored in the cloud on our servers. To access the application, you only need a web browser. That's it! Everything is taken care of, from updates to backups. You can now focus on your core business and not on software and hardware. You can track and manage all your service requests. You can manage your technician's work hours and schedule. With a mouse click, you can print or send your work orders and invoices electronically. It's so easy!

ServicePRO makes it easy to automate your service desk! ServicePRO's powerful rule engine allows you to route incoming emails, escalate issues, monitor service level agreements, and send custom status notifications directly to stakeholders. ServicePRO's intuitive interface makes it easy to use ServicePRO’s rule engine. You can easily manage all requests for your team and yourself from one place. To provide excellent customer service, you can easily create and manage service requests. To keep your customers and support staff updated in real time, set up notifications and alerts. Log new requests quickly and efficiently for common issues. You can choose from multiple project templates to automate standard processes and manage multitasking activities. Additional data can be captured to speed up resolution, reduce resolution times, and improve reporting. An alert is an automated notification that indicates that an event has occurred and that action is required.

The VI Service Desk is an IT Help Desk system that was created exclusively for HCL notes/Domino®. It integrates seamlessly, giving it the best ROI and lowest TCO. You can create a Service Catalog that includes the Incident, Problem and Change Management processes. Or you can use the VI Service Desk as a traditional helpdesk ticketing system. As your business grows, you can add new features to the Service Desk. The new SLA Engine allows for you to set stop, pause, or start conditions for SLAs based upon ticket conditions. To automatically notify the appropriate personnel, define SLA Milestones based upon a percentage of the expired SLA length. The VI Service Desk can be implemented globally as a web-based application or a replicable Notes application. Access the application via the Notes client, all major web browsers, iPad, or other mobile devices. The VI Service Desk, which uses proven Domino security features allows for security configurations based on user, group and role.

Drag and drop allows subject matter experts to quickly automate the processes that they are most familiar with. You can easily create and deploy apps that automate processes across all departments. Pre-filled, tailored documents can be generated using pre-designed templates with eSignature. Automate the entire user journey, including approvals, scheduled tasks, reminders, and more. Complex rules and decision-tree logic can be designed, including calculations and weighted score calculations. Smart forms allow you to capture the information you need and perform triage. Our drag-and-drop interface makes it easy to create, build and maintain applications. You can build custom automation solutions with the Checkbox platform. Find out the most used cases and templates for apps among our customers.

Infraon Infinity, a fully-integrated SaaS suite, keeps your IT infrastructure and customer success on track, while enabling quick 'anytime anywhere' resolutions. Infraon Infinity is a modular product that allows you to start small, and then scale up and out. Deploy IT infrastructure and a customer ecosystem to provide insights on noise reduction. From CEOs to CTOs, it is important that IT infrastructure is always available, no matter how large the enterprise. Losing time managing IT assets could be disastrous. It's more critical than ever today, as ticket volumes are soaring across all customer/employee channels, and IT environments are becoming increasingly complex, including hybrid, cloud and legacy. Your ITOps team does not need to get lost in a maze of SaaS/on premise products that have broken user experiences. You may also be forced to change your products due to growth and scalability.

iFAMS (Integrated Facilities & Asset Management System), is the only comprehensive and simple-to-use facility and asset management system (CAFM/EAM). It allows you to control everything without having to know any programming or database. MicroWest's innovative methods allow you to customize the application with drag-and-drop screen designers and report writers. iFAMS integrates Assets. Service Request Management, Labor. Service Contractors. Maintenance. Refrigerant Tracking. Key Management. Tenants. Parts Inventory. Purchase Orders. Vendors. Budget Accounts. iFAMS provides detailed activity history information that will allow you to plan, track and manage your facility efficiently. As you create Purchase Orders or work orders, you can add parts and vendors on the fly. The screen changer allows you to create simple screens that allow you to enter data for each employee based on their needs.

Residents want to interact with government on their terms in an always-on, digital world. OneView is a comprehensive service request management system that simplifies requests for services and provides a central hub for all resident interactions. OneView is a centralized solution that focuses on residents for tracking and reporting service requests. Each request is routed to the appropriate local government stakeholders for fulfillment, and automated updates keep residents informed. The government is adapting and finding ways to digitize information and share it while providing services on the devices that people use most. Residents can request information online, report issues through a mobile app, email or phone, and receive notifications about upcoming event. Manage resident relationships and keep users informed about service requests, events, and programs.

nService is a web-based support desk software product. It can be used by customer service to create a support website for their customers. IT can use it for IT support. The help desk website can be used by facility management, HR, or other departments to offer their services. The help desk website allows users to search the knowledge base, submit tickets or service requests, and check their status. It is used by technicians to respond to service requests and to assign them. It is used by managers to manage the services offered by their departments. Your nService help desk system has impressed me. It is efficient and easy to use. It is easy to track and respond to users' requests. Technicians can quickly look at their work load and see what they need to do. Managers can quickly access the reports they need and escalate problems.