Best Patient Relationship Management (PRM) Software for eClinicalWorks

CrelioHealth (formerly LiveHealth) enables customers to deliver a more digital & connected experience. CrelioHealth is used by more than 1500 medical labs and diagnostics centers to provide greater value to patients, doctors, and health organizations. Clear communication and our digital platform have proven to increase patient retention. You can provide seamless patient experience, from booking home collections to receiving reports or making payments via the app, SMS, and WhatsApp. Our integrated online payment system allows patients to make payments and view reports from their smartphone. Your patients can submit feedback directly on the app. Our customers have received over 200k patient feedbacks so far. With our mobile apps and easy interface, you can stay connected to your business at all hours. Instant delivery of reports to patients, doctors, and other organizations will reduce your TAT dramatically.

ReferralMD is the most trusted referral management, provider management and patient engagement platform. Referral management, e-consults and provider CRM are key tools to reduce leakage and increase market share. ReferralMD offers proven referral management, econsult, and telehealth solutions. These solutions help hospitals, health networks, and payers to streamline the referral process, reduce patient leakage, and improve communication between patients and providers. ReferralMD provides powerful clinical decision support tools, real-time analytics and customer service improvement to healthcare providers.

Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform™ is designed to go beyond disjointed patient engagement initiatives to connect patients to their providers across the entire healthcare journey – access and operational, clinical, and financial. This orchestration is supported by Luma Bedrock™ data-driven best practices, based on more than 700 million data points across more than 80 million patient interactions. Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 50 million patients.

OhMD offers the quickest and simplest method for connecting with both your patients and your team. It allows patients to enjoy the ease of texting without the hassle of downloading any applications, while also equipping your staff with tools that can save them countless hours each day. This innovative solution helps reduce appointment cancellations, as patients appreciate the streamlined communication process. OhMD stands out as an optimal choice for patient and team interaction within a HIPAA-compliant texting framework. Eliminate the need for phone calls, voicemails, and frustrating phone tag with patients by providing them with the convenience of texting and video capabilities without requiring app downloads. Enhance communication with colleagues, care teams, and referring providers through the OhMD HIPAA-compliant texting platform available on iOS, Android, and the web. By utilizing efficient texting, you can replace the cumbersome process of phone tag and voicemails, ultimately improving patient care. Additionally, if you aim to maximize your use of OhMD and seamlessly store all patient communications within your charts, we offer more than 50 EHR integrations that facilitate effortless interoperability, ensuring a comprehensive approach to patient management. This means you can focus more on care and less on administrative tasks.

Artera, a leading SaaS innovator in digital health, revolutionizes the patient experience with AI-driven virtual agents (both voice and text) designed to enhance every stage of the patient journey. Trusted by over 900 healthcare organizations—including specialty practices, FQHCs, large IDNs, and federal agencies—Artera engages with 100 million patients every year. Their virtual agents assist front desk teams by streamlining tasks such as self-scheduling, intake, forms, billing, and more. Whether boosting an existing team or deploying a fully autonomous digital workforce, Artera provides versatile virtual agent solutions tailored to fit where healthcare providers stand in their AI adoption. Supporting 2 billion communications annually across 109 languages on voice, text, and web, Artera combines a decade of healthcare expertise with cutting-edge AI to empower better care delivery.