Best Patient Experience Software for MEDITECH Expanse

Enhance efficiency, elevate patient satisfaction, and achieve outstanding outcomes with Playback Health's integrated clinical platform. Automate the registration process and streamline post-visit communications to save valuable time. Enjoy hands-free transcription generated from conversations during appointments, ensuring accurate records. A single update will keep your entire care team informed. Our comprehensive suite of clinical and patient care tools is designed for seamless integration. Maintain clear communication with our user-friendly platform, which can be tailored for providers, patients, or all parties involved. With a commitment to security, our SOC 2 and HIPAA-compliant platform utilizes data encryption to safeguard sensitive information. Playback AI prioritizes the clinician-patient relationship with the most competitive ambient medical documentation solutions available, ultimately saving costs while alleviating the workload for physicians. We firmly believe that delivering truly personalized patient care hinges on the ability to provide medical records in real-time, fostering a more responsive healthcare environment. By streamlining these processes, we aim to create a more efficient healthcare landscape where patient engagement is maximized.

Artera is a patient communication and engagement platform that pairs voice AI agents with a secure agentic platform to strengthen how healthcare providers communicate and care for patients. Our voice AI agents handle routine patient interactions that consume staff time, appointment scheduling, intake, referral management, payments, and care gap outreach, so staff can focus on the conversations that need a human touch. Dedicated AI Service Squads, teams of Artera's AI builders, work directly with provider teams to design custom AI solutions built around each practice's specific workflows and EHR environment. Trusted by 1,000+ specialty practices, FQHCs, health systems, and federal agencies with 11+ years of healthcare-native experience. Artera Harmony, the core agentic platform, connects fragmented communication into coordinated patient engagement across every channel, with deep EHR integrations that automate the right message at the right time. Built-in reporting tools provide real-time visibility into patient engagement rates, message volume, response times, and no-show recovery revenue. AI-powered Smart Inbox consolidates all patient conversations in one unified place, surfacing high-priority messages so staff focus where it matters most. Automated workflows support complex care journeys, from appointment reminders and care gap closure to post-visit follow-ups and intake preparation, without requiring staff intervention. Security is foundational: SOC 2 Type 2, HITRUST certified, HIPAA compliant, and FedRAMP Class D Certified (FedRAMP High). Identifiable patient data is never used to train AI models. 2B+ Annual Comms. | #1 Best in KLAS (Patient Communications, 2026) | 11+yrs Healthcare-Native Experience | FedRAMP Class D Certification | 200M+ Patients