Dialpad Support stands as an advanced AI-driven contact center solution that equips agents with immediate resources to surpass customer expectations. By utilizing self-service virtual agents and AI chatbots, it addresses routine inquiries efficiently, which not only shortens resolution times but also allows human agents to dedicate their efforts to more intricate problems. The platform includes live coaching through AI-enhanced scorecards and actionable insights, facilitating managers in assessing agent performance, providing real-time assistance during calls, and fine-tuning workflows. With integrated Contact Center AI, it evaluates voice and chat sentiment to identify areas of friction, while user-friendly dashboards and immediate analytics monitor essential metrics like average handling time, customer satisfaction scores, and accuracy in forecasting. Furthermore, seamless integrations with platforms such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot consolidate customer interaction history and data. Its dual-cloud infrastructure guarantees enterprise-level resilience, boasting a 100% uptime service level agreement alongside robust disaster recovery solutions, ensuring uninterrupted service for users at all times. Ultimately, Dialpad Support not only enhances operational efficiency but also fosters stronger relationships between agents and customers.
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Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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SymphonyAI Industrial
AI-powered smart manufacturing platforms
Connect your people, assets and processes with AI to make your business smarter.
Connect people, assets, systems, and software in a single ecosystem to ensure reliable execution, high-speed automaton, and the anticipation of events. SymphonyAI solutions are equipped with next-generation predictive and generational intelligence to reduce machine faults and downtimes, decrease maintenance costs, improve energy efficiency and optimize plant performance. SymphonyAI's Smart Manufacturing Platform translates data into actionable insight, giving you comprehensive real-time visibility of business and plant operations.
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Optiwise
Optiwise is an advanced operations platform driven by artificial intelligence, designed specifically for manufacturing and trading companies to oversee inventory, sales, purchasing, production, and quality processes all from one cohesive system.
This platform enables businesses to move away from the limitations of spreadsheets and disjointed tools by offering smart automation, real-time monitoring, and insights powered by data for effective decision-making. Teams are able to efficiently handle quotations, orders, stock movements, purchasing approvals, production scheduling, dispatching, and other operational tasks within a single, integrated platform.
Additionally, Optiwise delivers AI-enhanced insights that help pinpoint operational bottlenecks, minimize delays, and enhance overall efficiency, empowering businesses to grow with improved oversight and management of their daily activities. With such capabilities, companies can not only streamline their processes but also position themselves for sustainable growth in a competitive landscape.
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