Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
Learn more
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
Learn more
SymphonyAI Industrial
AI-powered smart manufacturing platforms
Connect your people, assets and processes with AI to make your business smarter.
Connect people, assets, systems, and software in a single ecosystem to ensure reliable execution, high-speed automaton, and the anticipation of events. SymphonyAI solutions are equipped with next-generation predictive and generational intelligence to reduce machine faults and downtimes, decrease maintenance costs, improve energy efficiency and optimize plant performance. SymphonyAI's Smart Manufacturing Platform translates data into actionable insight, giving you comprehensive real-time visibility of business and plant operations.
Learn more
Optiwise
Optiwise is an advanced operations platform driven by artificial intelligence, designed specifically for manufacturing and trading companies to oversee inventory, sales, purchasing, production, and quality processes all from one cohesive system.
This platform enables businesses to move away from the limitations of spreadsheets and disjointed tools by offering smart automation, real-time monitoring, and insights powered by data for effective decision-making. Teams are able to efficiently handle quotations, orders, stock movements, purchasing approvals, production scheduling, dispatching, and other operational tasks within a single, integrated platform.
Additionally, Optiwise delivers AI-enhanced insights that help pinpoint operational bottlenecks, minimize delays, and enhance overall efficiency, empowering businesses to grow with improved oversight and management of their daily activities. With such capabilities, companies can not only streamline their processes but also position themselves for sustainable growth in a competitive landscape.
Learn more
