myGermany Reviews

Summary: The person in charge responds quickly and is very kind.
I have decided that my German warehouse is myGermany.

I want many people to use it.

Positive: I am from Japan and use myGermany.
I discovered it a few years ago and have been taking care of it for over two years.

Negative: There aren't many things I don't like.

I am a little worried about normal packaging.

Optional bubble wrap can be added during packing.
And we will do a hard packaging with additional options.

Summary: I have had mixed experiences in the past years. The MyGermany team managed several packages without any issues. Now, they have crushed the good image. I have ordered a phone. It has arrived at MyGermany. I have paid a high amount for the shipping. They shipped it by FedEx, and several days later, the courier handed over an empty box to me. I complained about the issue at MyGermany and my local FedEx office, where they told me that MyGermany should send an official complaint. I offered all the necessary information to them. Nothing happened for weeks. I inquired to get an update. No reply from MyGermany. I got the feeling that the phone was stolen at MyGermany, and it would be against the business to investigate, or they would know it. I will probably initiate a legal process to settle the issue and request help from FedEx since it is also about their reputation. I'm sorry to experience this from a good service provider.

Positive: Good customer service up to the last shipment.

Negative: Relatively expensive.
Product in the last shipment was stolen.
No reimbursement.
Deep silent about the case.
Never let them ship high-value products.

Summary: You should avoid this company if you don't want to lose your money.

Positive: NONE.

Negative: I lost about 500€ because of this shitty company. No customer service at all. You can forget about your package if you use their "service".