iPrescribe Reviews

Summary: Would reconsider paying the subscription fee if I knew what I know now, that customer service would not be a priority for this company after July. Shame on them.

Positive: The interface is intuitive but this does not make up for the fact that if you encounter a problem, the customer service is now abysmal.

Negative: As other reviewers have noted, customer service has worsened dramatically. You used to be able to call a phone number and someone would answer who was helpful. All issues now have to be submitted as a ticket online and the responses are usually scripted, information is wrong and there is no sense that these are potentially urgent issues affecting patient care. I have been communicating with them for over a month for an issue that is still not resolved and I keep getting the same answer in response which is not working.

Summary: Critical issue on weekend and error in both provider accounts so I have no one to sign pain scripts for hospice patients. Did the chat support and that was useless. I was given a number to call and I’ve now been on hold for over an hour because at this point I’m committed…or maybe I need to be committed.

Positive: My nurses like it…when it works.

Negative: Lack of tech support on weekend. Convenient to use in the field.

Summary: Terrible. The program doesn't work much of the time and support is slow and useless.Stay away. There are better options.

Positive: When it works I like the fact that it is easy to use. The drug database is good and the drug search is user friendly.

Negative: Most of the time it doesn't work. Tech support is useless. They must not be able to comprehend posts because I tell them the EXACT problem and they try to tell me they're going to do what I have already done. There is no support by phone. Only by chat.

Summary: Horrible customer service. AVOID. I would urge anyone to look elsewhere if you value customer service and your time.

Positive: Once set up, it works, otherwise there are special attributes.

Negative: If you encounter a problem DO NOT EXPECT CUSTOMER SERVICE TO HELP!

Their suggestions have not worked and they refuse to communicate with you in a manner that the issue can be easily resolved. 5 thumbs down AVOID!

Summary: If this app will only provide online technical support after 7/1/2023 (as the phone recalling said), they should get some technicians who can solve a problems like mine and not waste my whole day only kept sending me personal tickets or articles to read and see if they fit my problems.
I need to get into my account!!!!!

Positive: Just like all digital app, it's convenient when the process goes smoothly.

1. it's easy to re-order the prescription
2. have all patients' information inhand.

Negative: 1. The design was not great, my colleagues and I many times had a hard time to find the drug store that our patients requested for.
2. I was unable to log in suddenly two days ago, the screen kept showing that I need to re-subscribe to log in my account which I did only six months ago. I just need someone to correct my billing status....
The technical support is very hard to get. Either long wait on the phone or same endless replies of robotic answers for their supporting team online.

Summary: STAY AWAY! Don't get this app and depend on it as it can suddenly stop working and then you're royally screwed.

Positive: When it works, it's fairly good. I used it for a while without many complaints, though it certainly wasn't perfect.

Negative: When it stops working, in my case due to upgrading my phone, no amount of messaging back and forth will fix it. Colossal waste of my time and patients suffering due to delayed scripts.