iCallify Description

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation.

The platform supports inbound, outbound, and blended call center operations with advanced features including predictive dialer, power dialer, preview dialer, auto dialer, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call functionality, real-time monitoring dashboards, and advanced call distribution strategies.

Designed for scalability and flexibility, iCallify helps organizations improve operational efficiency, increase conversion rates, and deliver personalized customer experiences. The system supports multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), and integration capabilities for CRM and third-party systems.

With both cloud and on-premise deployment options, iCallify enables businesses across industries to transform their contact center operations into high-performance engagement hubs.

AI-Powered Omnichannel Contact Center

Optimized for Low Bandwidth Environments

Low Server Configuration Requirements

Advanced Dialer Suite with Multi-Mode Campaign Control

Multi-Tenant Architecture for BPO & Enterprise Use

WhatsApp Business Calling Integration

Dedicated WhatsApp Call Center Software with Reporting

Built-in Billing System

Real-Time Supervisor Control Tools

Scalable Deployment (Cloud & On-Premise)

iCallify Alternatives
CallTools Reviews
CallTools
(494 Ratings)
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
Learn more
CallHub Reviews
CallHub
(424 Ratings)
CallHub is a digital organizing platform built for political campaigns, nonprofits, advocacy groups, unions, and businesses to scale their outreach through calling, texting, email, and workflow automation. The platform includes Predictive, Power, and Auto Dialers for efficient and personalized calling. Its AI-powered Smart Insights analyze call sentiment, while Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance ensure higher connection and answer rates. CallHub’s texting tools, Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join support SMS/MMS, URL tracking, and automated replies. Workflow automation enables coordinated multi-channel campaigns, and the mobile app empowers volunteers to participate from anywhere. With native integrations for NationBuilder, NGP VAN, Salesforce, and Blackbaud, CallHub ensures seamless data sync across CRMs. The platform is SOC 2, ISO 27001, GDPR, and TCPA compliant. Trusted by over 200,000 campaigns worldwide, CallHub has powered 1 billion calls and 750 million texts, helping organizations connect, mobilize, and win.
Learn more
Squaretalk Reviews
Squaretalk
(259 Ratings)
Squaretalk is a powerful contact center solution that transforms how modern sales teams connect with prospects and customers, convert sales opportunities, and grow their operations. It offers AI Voice Agents, omnichannel communication (including voice and WhatsApp messaging), powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability without additional complexity or costs.. With local numbers in over 150 popular and niche destinations, we enable businesses of all sizes to establish and maintain a local presence, build trust, support their global expansion, and shorten sales cycles. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.
Learn more
DialedIn Reviews
DialedIn
(577 Ratings)
DialedIn is a cloud-based call center software built for teams that demand reliability, performance, and control at scale. It streamlines operations with intelligent tools that simplify call management, optimize agent workflows, and improve customer experiences. Rather than adding layers of complexity, DialedIn provides a flexible, scalable system that reduces wasted time and helps contact centers operate more efficiently. From inbound and outbound calling to blended environments, DialedIn is engineered to adapt to evolving business needs while maintaining compliance and uptime. • Intelligent Call Routing: Matches each customer with the right agent to improve satisfaction and better balance workloads. • Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. • Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. • 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. • CleanCallerID™: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction. With built-in analytics, reporting, and automation features, supervisors gain full visibility into agent performance and call outcomes, allowing for smarter decision-making and stronger ROI. DialedIn is not only designed to maximize live connections but also to keep agents connected with customers through secure, dependable, and user-friendly technology. By removing friction from daily operations, DialedIn empowers contact centers of all sizes to focus less on manual processes and more on delivering excellence.
Learn more

Pricing

Pricing Starts At:
$10 /user/month
Pricing Information:
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
iCallify
Year Founded:
2011
Headquarters:
United States
Website:
icallify.com
Update This Listing

Media

Play Video Master Admin Dashboard Tenant Admin Dashboard Outbound Inbound Campaign Comprihensive Report ( Tenant Report ) Agent Dashboard Agent Multichannel Conversation
Recommended Products
$300 in Free Credit Across 150+ Cloud Services Icon
$300 in Free Credit Across 150+ Cloud Services

VMs, containers, AI, databases, storage | build anything. No commitment to start.

Start your project in minutes. After credits run out, 20+ products include free monthly usage. Only pay when you're ready to scale with Google Cloud.
Start Building Free

Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
Chromebook
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Not Offered
Customer Support
Business Hours
Live Rep (24/7)
Online Support

iCallify Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

iCallify Lists

iCallify User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    iCallify – A Game Changer for Call Centers

    Date: Sep 10 2025

    Summary: iCallify has truly transformed the way we manage customer interactions. The platform offers cutting-edge features, improves agent productivity, and enhances customer experience. Their support team is responsive, and the solution is highly customizable to fit unique business needs. If you’re looking for intelligent, future-ready call center software, iCallify is definitely worth it!

    Positive: User-friendly interface with powerful automation features

    Supports inbound, outbound, and blended call center operations

    Advanced features like predictive dialing, sticky agent, call monitoring, and number masking

    Seamless third-party integrations with APIs and webhooks

    Scalable, reliable, and perfect for both SMEs and enterprises

    Negative: Initial setup may take time if migrating from legacy systems (but the support team makes it smooth)

    Read More...
  • Name: Ahuja V.
    Job Title: Marketing head
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: Administrator
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful & Efficient Voice Broadcasting Software

    Date: Nov 10 2025

    Summary: A reliable Voice Broadcasting Software that helps businesses reach large audiences quickly and effectively.

    Positive: Easy campaign setup with bulk voice message delivery.

    Supports personalized and scheduled broadcasts.

    Real-time analytics for campaign tracking.

    Negative: Dashboard could be more customizable for detailed campaign insights.

    Read More...
  • Previous
  • You're on page 1
  • Next