greymatter Integrations

AI-driven insights and automated workflows allow you to reduce cost per conversion. These personalized recommendations maximize customer lifetime value. You can easily balance privacy and personalization using consent data that is automatically updated and classification labels that help to keep information secure. To gain deep insights and up-to-date customer profiles, you can use transactional, behavioral and demographic data. By analyzing customer feedback and signals in real-time, you can reduce sales cycles, reduce churn and keep customers for life. Exceed privacy standards, and comply with the General Data Protection Regulations (GDPR), the California Consumer Privacy Acts (CCPA), regulations and accessibility guidelines. More than 70 security and compliance certificates have been awarded to the enterprise-grade solution, including ISO, EU Model Clauses, HITRUST and SOC, HIPAA and FERPA.

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

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Dynamics 365 Customer Service is open to you! We are pleased to offer a range of capabilities that will help you ensure that your business delivers the best customer service experience to your customers. Knowing your customers allows you to personalize every experience and optimize your agents' productivity, so you can win customers for life. Dynamics 365 Customer Service is all about the agent experience. Agents can take customer requests via any channel and handle multiple sessions at once. They can also interact with multiple apps without losing context. And agents can improve their workflow with productivity tools. You can configure and manage different capabilities in Customer Service using any of these apps, depending on the licensing module you have purchased.

Microsoft Power Platform allows you to work together to solve problems effectively. Learn about the latest Microsoft Power Platform updates announced at Microsoft Ignite and how they can help you build and deliver apps faster and more efficiently. Find out how IT professionals deliver the low-code tools customers demand, with easy administration and strong security. The Microsoft Power Platform is much more than its parts. Connect them all together, as well as to Office 365 and Dynamics 365. Azure, and hundreds more apps, to create end-to-end business solutions. Data-driven insights allow everyone to make informed and confident business decisions. By allowing everyone to create custom apps that solve business problems, ideas can be turned into organizational solutions. Automating organizational processes can increase business productivity and help you get more done.