fitDEGREE Reviews

Summary: Overall, I absolutely love fitDEGREE and am so happy I made the switch from Mindbody after 4 years. The customer service/support is absolutely amazing, the onboarding process was thorough, the software works as it is designed with very few glitches. Highly recommend!

Positive: -ease of use
-consumer user-friendly
-push notifications
-waitlist management
-customer service and support
-low merchant processing fees

Negative: -I wish it was possible to duplicate events or series instead of having to recreate each time.
-I wish I could sell intro offers to whoever I want, instead of only new clients who have never been to our studio.
-I wish fitDEGREE collected referral sources and emergency contact info.

Summary: I love this platform! As a new business owner this platform is great! They are so helpful and it is easy to use. Anytime I have questions they are quick to respond.

Positive: This app for clients and us as a studio is a win! They are always quick to respond with questions and is so great about taking the time to help!
I have found the On the Go app is easy to use, find quick numbers for finances and am. able to change instructors as needed.
The full website is also easy to use and I like all the features. Highly recommend this for your business!

Negative: A couple tweaks would be nice.
Allowing us to change a class in the on the go app and copy paste for the messaging to clients.

Summary: Been a great transition from our former system. Our clients LOVE having our own app and having friends within the app so they practice together.

Positive: In app functions: announcements , events, see class stats, can message clients, get alerts and make friends within the app. The team, the ease of use, great customer service.

Negative: I wish I could customize some of the button colors a bit more.

Summary: I own the Dive Barre and Pilates Studio, we have barre, Pilates and yoga classes and I highly recommend this booking software for its convenience and effectiveness in streamlining booking tasks.

Positive: It is incredibly user friendly and efficient. It simplified the process on managing bookings and the clients love it. I know it's a big decision and can be overwhelming with all of the different software. So far, we love it. After meeting with a few of the different booking sites, we decided this one was the best for us. When I don't understand how to do something, I email support and they get back to me quickly. We love that it functions like a social media platform. The clients can friend each other and see what classes their friends are in or invite them to a class they are in. The messaging feature is easy to use, the calendar is easy to navigate and I like that I can make an announcement and it sends a notification to everyone.

Negative: So far, we haven't had any issues with this software.

Summary: Overall, I love fitDEGREE and look forward to using it for years to come! It's simple to learn for you, your employees and your clients.

Positive: fitDEGREE is extremely user friendly and they have a customer service available right when you need them for emergencies. They walk you through the process and even record the zoom calls so you can go back and reference anything you might need a reminder about. I highly recommend fitDEGREE!

Negative: None for me! I love everything about the service. Ease is the name of the game and fitDEGREE is that.

Summary: I switched from MindBody to fitDEGREE and am so happy I did. My clients find it so much easier to book online using the app. I loved all the training and support I received when I was getting set up. The support had been amazing. I can't think Ali enough for all the help she has given me and the many questions she has patiently answered for me. I hight recommend fitDEGREE.

Positive: -Training on how to use the software
-Support migrating existing clients to a new platform
-Support getting new students signed up
-Ongoing support whenever a problem arises
-fitSpot Guru:great podcast on the software and fitness industry
-Affordable!

Negative: -Needs more options to customize the pay scale. I can make this work but I need to pull from a different report.

Summary: Recommend on EVERY level! New features are introduced all the time, they are foreseeing what studio owners want/need. It was such a headache and stressful using other software programs for years, I could never set up anything on my own or reach support. fitDEGREE has made it 10000% easier. The support team is fantastic and we typically get results within a day - always prompt and responsive.

Positive: The studio software is so easy to set up, has ALL the features you NEED ... the app is user friendly for our clients, it is easy to navigate and has taken countless hours away that we used to spend on navigating other software programs.

Negative: As with all software, they don't have Everything you desire. But I'm impressed at how they're continually adding in new features.

Summary: When we started the studio, I chose fitDEGREE as our client management software because it did most of the things that we needed it to do and we could find workarounds for the things it could not. The price was definitely right, but most of all the team was fantastic with getting us set up. Now that we have been using the software for almost a year, I am still incredibly happy with the choice. I still think the best part is the responsiveness of the support team. There is a 6 hour time difference between our staff and the fitDEGREE support team and they always get back to us within a day, are always willing to jump on a call, and even touched base with me right away the first time I had someone contest a charge on their credit card to walk me through the process. Overall, very happy with the software, and always impressed by such a caring and dedicated team.

Positive: The support team is top notch, the software is very simple - itʻs easy to train my team on it and the clients love it (especially the social aspect). I also particularly like the reporting. Most of it is very straightforward and itʻs easy to get around while looking in reports without losing your place.

Negative: The recurring appointment features could use more flexibility (there is no way to do recurring appointments every other week other than to go back and delete every alternate week). The team has been really kind about me asking for feature requests when I find something I need that is missing.

Summary: EXCELLENT experience overall. Truly appreciate the support from the beginning to now to keep everything running smoothly. Communication is also top-notch from getting the word out to us admins/business owners to individual inquiries. All questions answered with detail and video looms.

Positive: fitDEGREE has truly helped to level up my small business - a private gym that offers both personal training and small group classes. It makes my life as both a business owner/operator AND a personal trainer/instructor SO much easier! Whenever I’ve had questions or need anything no matter how simple, when I reach out, tech support is there with a timely answer and easy to follow instructions. My clients love it, too as it makes it super easy for them! It's win/win. Hands down, work with fitDEGREE to take work off of you and help you level up your studio or gym!

Negative: Would LOVE more features for private 1:1 and 2:1 training but hopefully that's coming!

Summary: I absolutely love fitDEGREE. The amount of time i have to spend on running my business is made easier and simpler with this software. I very rarely have any issues, if I do it is easy to find a video or contact fitDEGREE Helpdesk and get a fast reply. When I get a help rely it is language that I understand. I am not tech savvy and they always word it where i can follow the direction with confidence and resolve any issue. I do have a request and it seems more aesthetic that function however, being a lone ranger running my business it would be useful to have the ability to color code the class groups. I am over 2 years in and I am so glad I switched. Thank you!

Positive: The ease of use in the software. There is no overthinking! 99% of the time there is an easier way of doing things than my past software. I have no buyers remorse when i pay my monthly fee.

My customer service rep is always ready to answer any questions i have. Usually there is a video. It is amazing!

Negative: There are some silly functionality things that I would like. I have the software for over 2 years now. My business has grown and i have more teachers using the software, more resources (rooms) to book. I would love to hav the option to color code classes groups like Beginner classes advanced classes, etc.

I also host trainings that last 10 months through the year. Setting them up in the software is a little clunky on the admin end because they have recurring payments they have to be set up as classes. I would like those to stand out with a different color as well. or be able to book them as a series with the ability to have monthly payments.

Last but not least, I have more than one instructor doing one on one sessions and they are the same color on the scheudle and i have had a few teachers miss their sessions because they just looked past them on the schedule. So having a way to be able to differentiate between one on one providers would be great.

Summary: Knowing that I have this piece of my studio business handled is huge. Switching to fitDEGREE was my second software migration and it was well worth it. My clients love it and it’s saved me hours of time in admin work compared to my last software system. Highly recommend!

Positive: fitDEGREE is an amazing studio software system, the best choice for my business! Owners are honest and quick to respond to any questions or issues (which have been very few). If you’re looking to switch from your existing booking software I highly recommend them, the data transfer was easy with little manual work. Monthly price point and branded app options are a bonus, but the ease of use on the admin and client side is the best reason to choose fitDEGREE.

Negative: There aren’t any cons from my experience. Maybe the reporting filters/options could be expanded depending on how in depth you need to go into your numbers but I haven’t found that to be an issue.

Summary: Very happy overall and well worth the switch from our old software. Our clients LOVE fitDEGREE, especially the branded app and social components.

Positive: We moved to fitDEGREE last year after 10+ years with what used to be a well respected software competitor in the wellness space. We made the switch due to increases in costs, decreases in service as well as questionable antics they wee using to gain access and market our competitors to our hard earned clients. We are SO HAPPY with fitDEGREE. The customer service is top notch and the pricing is highly competitive. If you are in the wellness industry, check them out.

Negative: Could use more business specific customization on the admin side. Would love more retail options such as the option to track inventory. Would love a time clock addition for hourly employees.

Summary: Solid platform, but I wish for more customization options. Saves us a lot of time in some areas, but makes other areas harder or impossible.

Positive: Ease of use.
Love the retail.
Clean look.
Roster is good.
Ease of freezing a membership and cancelation.
Love the ability to see the entire month of classes
Great for private events, the creation of a link to create an account and register themselves for a private event. That saves us a lot of time!

Negative: Can’t link family, so that they can share a credit card. I have to re enter the same card for each family member, which necessitates me to write down the cc number, and that increases a security risk of card theft (I do shred all paperwork, but still,,)
1 Family can’t share an email. Many families have a “family account” It would be helpful to have the family to be able to have multiple accounts on one email
Funky refund method for us, a non intuitive 2 step process (When processing a refund (other than membership, which we shouldn't be refunding), simply refunding the item does not zero it out. so it is a two step process. process refund, refund to account balance, and then go back to client profile, Active Items, Change Remaining uses to zero, and change expiration date to the date of the refund.) It is just not easy to use/remember.

Summary: I love it overall. It’s easy. And what I can’t figure out, I email Ali and we schedule a call.
My clients find it easy and reaching my clients with notifications or chat is super easy.

Positive: fitDEGREE transition was easy for the team. They were kind, helpful & I brought much anxiety to the process.
When I need help, now 2 years later, Ali is always there for me.
I enjoy listening to the podcasts for ideas.
Most updates have helped and no major issues have caused a halt in business.

Negative: I have made my concern known, so this is no surprise, the way the waitlist is handled is terrible.
- a client should should not be able to be on the waitlist unless they have an active class/ membership
- the system should automatically move them into the class once a cancel comes through.
- it’s lost revenue all around and takes times from staff to see if ppl that can or can not come to class