ethosIQ Customer Engagement Platform Integrations

Google Cloud is an online service that lets you create everything from simple websites to complex apps for businesses of any size. Customers who are new to the system will receive $300 in credits for testing, deploying, and running workloads. Customers can use up to 25+ products free of charge. Use Google's core data analytics and machine learning. All enterprises can use it. It is secure and fully featured. Use big data to build better products and find answers faster. You can grow from prototypes to production and even to planet-scale without worrying about reliability, capacity or performance. Virtual machines with proven performance/price advantages, to a fully-managed app development platform. High performance, scalable, resilient object storage and databases. Google's private fibre network offers the latest software-defined networking solutions. Fully managed data warehousing and data exploration, Hadoop/Spark and messaging.

CrossConcept Continuum is more than traditional PSA solutions. It incorporates cutting-edge UI technology, making it easier to use the solution. This reduces clicks and time spent logging data. CrossConcept Continuum integrates with all major accounting systems, allowing you to seamlessly synchronize your accounting and projects within one unified system. Our innovative PSA solution allows organizations maximize profitability by integrating financial accounting and connecting projects. This allows you to manage all stages and deliver on your promises, from conception to completion. CrossConcept has decades experience in helping service companies automate their processes. CrossConcept has worked with clients ranging in size from a few people to more than thirty thousand. CrossConcept Continuum was born out of real-world experience by the founder and his team. Our solution is a simple but powerful PSA!

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Verizon Cloud is a wireless service that secures your files in the cloud. The files are encrypted during file transfer so that you can only access them from any device, including your phones, computers, and tablets. It can be used to backup your files, restore them after crashes, or transfer content in the event of device damage, loss, theft, or an upgrade. Access your content via the My Verizon website, the Verizon Cloud app on Apple®, Android™, or Mac®. Safely store photos, videos and documents from your phone or computer to the cloud. Unlimited storage for photos, videos and documents for up 5 users There is no limit on the number of eligible phones or computers that can be covered. You can rest assured that your photos and videos will be safe in the cloud. You don't have to worry about file loss if your device is lost, stolen, or your computer crashes due to a virus or other cause.

Avaya Cloud Office from RingCentral is a cloud-based phone system that works wherever and whenever you need it. Everything you need will be at your fingertips, no matter where you are. It simplifies the way your company communicates. No matter where your employees may be, you can call, chat, meet, or collaborate. File sharing, task management and virtual team rooms help you stay on track and on time. To create a truly cloud-unified communications experience, you can combine 100+ business integrations like Salesforce and Google Drive. Avaya Cloud Office offers your customers and employees the features and options they want in one app.

With a holistic view of your organization's risk, you can detect, prevent, investigate, and investigate money laundering, fraudulent activity, and compliance violations. The Xceed AI cloud platform revolutionizes AML prevention for financial service organizations of all sizes, dramatically accelerating their digital and cloud transformations. X-Sight continues the autonomous journey, allowing you break the data and analytics limits to fight FinCrime. Customers expect seamless experiences, quick transactions, and instant access to money. These changes may be beneficial for business, but compliance and risk teams spend too much time looking through alerts and information. NICE Actimize can help you power your organization with an innovative way to prevent financial crime: Autonomous Financial Crime Management. Financial services organizations can combine data, analytics, and automation by combining new technologies.

Oracle Cloud Infrastructure supports traditional workloads while delivering modern cloud development tools. It's designed to protect against modern threats so that you can invent more. To lower your TCO, combine low cost and high performance. Oracle Cloud is a Generation 2 enterprise-class cloud that delivers powerful compute, networking, and includes a wide range of infrastructure and platform cloud services. Oracle Cloud was built from the ground up to support legacy workloads and deliver modern cloud development tools. This allows enterprises to bring their past forward while building their future. Our Generation 2 Cloud is the only one that can run Oracle Autonomous Database, which is the first and only industry-leading self-driving database. Oracle Cloud offers a complete cloud computing portfolio that includes application development, business analytics, data management, integration, security, and blockchain.

Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage.

You can build relationships, loyalty, and make a tangible impact on the business. Automate recording, reporting, and streamline evaluations so you can spend more time leading and coaching. To motivate and engage agents, create shorter feedback loops. Intelligent analytics can help you focus your attention on the most important things. To deliver consistent, exceptional customer experiences, let the voice of your customer guide you. Tune out the noise to find the insights that you need to achieve your contact center goals, and increase business value. Quality managers must coach and monitor employees, on-site or remotely. This includes regular evaluations and training to ensure positive customer interaction, while also monitoring trends and ensuring compliance. A quality program that is successful will help keep employees happy and customers satisfied. Calabrio Quality Management allows for you to fully understand the agent and customer experience.