ethosIQ Customer Engagement Platform Integrations

Google Cloud is an online service that lets you create everything from simple websites to complex apps for businesses of any size. Customers who are new to the system will receive $300 in credits for testing, deploying, and running workloads. Customers can use up to 25+ products free of charge. Use Google's core data analytics and machine learning. All enterprises can use it. It is secure and fully featured. Use big data to build better products and find answers faster. You can grow from prototypes to production and even to planet-scale without worrying about reliability, capacity or performance. Virtual machines with proven performance/price advantages, to a fully-managed app development platform. High performance, scalable, resilient object storage and databases. Google's private fibre network offers the latest software-defined networking solutions. Fully managed data warehousing and data exploration, Hadoop/Spark and messaging.

CrossConcept Continuum is more than traditional PSA solutions. It incorporates cutting-edge UI technology, making it easier to use the solution. This reduces clicks and time spent logging data. CrossConcept Continuum integrates with all major accounting systems, allowing you to seamlessly synchronize your accounting and projects within one unified system. Our innovative PSA solution allows organizations maximize profitability by integrating financial accounting and connecting projects. This allows you to manage all stages and deliver on your promises, from conception to completion. CrossConcept has decades experience in helping service companies automate their processes. CrossConcept has worked with clients ranging in size from a few people to more than thirty thousand. CrossConcept Continuum was born out of real-world experience by the founder and his team. Our solution is a simple but powerful PSA!

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Verizon Cloud offers a secure wireless service for storing your files online, ensuring that they remain protected through encryption during transfer, allowing you to access them anytime across all your devices such as phones, tablets, and computers. This service is ideal for backing up your data and recovering it after unexpected incidents like crashes, device theft, or upgrades, making the transition seamless. You can conveniently reach your files using the My Verizon website or the Verizon Cloud app available on Apple® iOS, Android™, and both Windows® and Mac® computers. Easily safeguard your photos, videos, and important documents by transferring them to the cloud, with unlimited storage available for up to five users and no restrictions on the number of devices that can be covered. With this service, you can alleviate the anxiety of losing valuable memories and important files due to device mishaps or technical failures. Users can feel confident knowing that their digital life is safe and easily recoverable at any time.

Avaya Cloud Office is a comprehensive cloud-based communication platform that integrates voice, video, messaging, meetings, and collaboration tools into one cohesive system. It effectively links office-based, remote, and mobile employees across various devices, enabling uninterrupted and uniform communication. With functionalities such as business phone numbers, voicemail transcription, team messaging, and document sharing, it significantly boosts productivity and teamwork. The platform also places a strong emphasis on security through encryption and connects with more than 100 business applications, like Salesforce, Office 365, and G Suite, which assists companies in optimizing their workflows and enhancing overall efficiency. This all-in-one solution is designed to adapt to the evolving needs of modern businesses.

Identify, thwart, and examine money laundering, fraud, and compliance breaches with a comprehensive perspective on risk throughout your enterprise. The Xceed AI cloud-native solution transforms AML and fraud prevention for financial institutions of all sizes, significantly expediting their digital and cloud advancements. The autonomous mission progresses with X-Sight, enabling you to surpass limitations on data and analytics in the battle against financial crime. The landscape of the financial services sector is evolving rapidly, as customers increasingly demand seamless interactions, swift transactions, and immediate access to their funds. Although these advancements are beneficial for business, risk and compliance departments find themselves inundated with alerts and data. NICE Actimize offers a groundbreaking approach to tackling financial crime prevention through its Autonomous Financial Crime Management system. By integrating cutting-edge technologies, financial organizations can effectively combine data, analytics, and automation to enhance their operational efficiency. Embracing this innovative strategy ensures that organizations are better prepared to meet the challenges posed by an ever-changing financial environment.

Oracle Cloud Infrastructure not only accommodates traditional workloads but also provides advanced cloud development tools for modern needs. It is designed with the capability to identify and counteract contemporary threats, empowering innovation at a faster pace. By merging affordability with exceptional performance, it effectively reduces total cost of ownership. As a Generation 2 enterprise cloud, Oracle Cloud boasts impressive compute and networking capabilities while offering an extensive range of infrastructure and platform cloud services. Specifically engineered to fulfill the requirements of mission-critical applications, Oracle Cloud seamlessly supports all legacy workloads, allowing businesses to transition from their past while crafting their future. Notably, our Generation 2 Cloud is uniquely equipped to operate Oracle Autonomous Database, recognized as the industry's first and only self-driving database. Furthermore, Oracle Cloud encompasses a wide-ranging portfolio of cloud computing solutions, spanning application development, business analytics, data management, integration, security, artificial intelligence, and blockchain technology, ensuring that businesses have all the tools they need to thrive in a digital landscape. This comprehensive approach positions Oracle Cloud as a leader in the evolving cloud marketplace.

Cause-and-effect insights can be a powerful tool when it comes to creating positive experiences. Business decision-making can become a guessing match without knowing which actions will produce real benefits. It is a waste of time and resources to rely on simple correlations or incomplete data. Verint Predictive Modeling can help. This innovative suite can deliver a 360 degree view of customer and employees experiences by measuring them at a variety touchpoints, and predicting how to improve them. With this information, you can make more informed decisions and improve your revenue, loyalty, retention and competitive advantage.

Enhance connections, foster loyalty, and generate significant results throughout the organization. By automating the processes of recording and reporting, as well as simplifying evaluations, you can dedicate more time to mentorship and leadership. Establish quicker feedback mechanisms to inspire and energize agents. Leverage advanced analytics to ensure your focus is directed to the most critical areas. Allow customer feedback to guide the creation of exceptional and consistent experiences. Filter out distractions and hone in on the insights necessary to achieve your contact center objectives and enhance business success. Quality managers play a crucial role in observing and training staff, regardless of whether they work remotely or onsite. This responsibility includes conducting routine assessments and training sessions to promote effective customer interactions while keeping an eye on trends and ensuring adherence to regulations. For organizational leaders, implementing a robust quality program is essential for maintaining employee enthusiasm and ensuring customer satisfaction. With Calabrio Quality Management, you gain insight into the entire experience of both agents and customers, paving the way for continuous improvement and excellence in service delivery. In this way, the dual focus on quality and engagement sets the stage for sustainable growth and success.