eGain Solve Description

eGain Solve™ stands out as the premier omnichannel customer engagement software suite in the industry. Recognized as the top choice by analysts and relied upon by numerous leading global brands, eGain Solve enables businesses to craft and implement intelligent, interconnected customer journeys across various channels including social media, mobile, web, and contact centers. This solution empowers organizations to enhance their selling strategies, improve service quality, and gain deeper insights into customer interactions. Uniquely, eGain Solve™ integrates customer engagement and knowledge management into one cohesive suite, featuring modular applications that are built on the distinctive eGain CEH™ Platform. This platform is designed to provide a comprehensive 360-degree view of customer interactions, intelligent process guidance, and actionable insights to elevate each customer experience. Furthermore, the platform’s web-services-based architecture facilitates swift innovation and the expansion of customer engagement functionalities, ensuring that businesses can keep pace with the evolving demands of their clientele. Ultimately, eGain Solve™ represents a transformative approach to customer engagement that is both effective and forward-thinking.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
eGain
Year Founded:
1997
Headquarters:
United States
Website:
www.egain.com

Media

eGain Solve Screenshot 1
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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Customer Support
Online Support
Business Hours

eGain Solve Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

eGain Solve Lists

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