eGain Solve Description
eGain™, the industry's best omnichannel customer engagement software suite, is rated #1 by analysts. eGain Solve is rated #1 by analysts and trusted worldwide by the largest brands. It helps businesses design and deliver connected customer journeys that are smart and connected across social, web, and contact centres. You can sell smarter, do better, and learn more. eGain Solve™, the industry's best-selling unified customer engagement and knowledge management suite, is available. It consists modular, best-of breed applications that are built on a unique customer engagement hub platform, eGain CEH™ Platform. This platform combines 360-degree customer context, intelligent guidance and actionable knowledge to improve every customer interaction. The platform's web-services-based architecture allows for rapid innovation and expansion of customer engagement capabilities.
eGain Solve Alternatives
Local Measure Engage
Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS.
Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs.
Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes.
To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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Infobip
With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale.
Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication. We make this available to you across the widest range of communication channels possible.
THE INFOBIP ADVANTAGE
(1) Personalized omnichannel customer connections
Achieve deeper customer engagement across the widest selection of local and global channels, including: SMS, RCS, WhatsApp, voice, video, email and the most popular chat apps.
(2) Global reach, local presence
Our 60+ offices around the world allow us to react faster. We provide 24/7 customer support, technical solutions in-line with needs and local requirements — based on proven best practices.
(3) Full stack customer engagement
Deliver better outcomes for your business by enhancing your communications with fully integrated contact center, marketing automation, and chatbot building solutions informed by our customer data platform.
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SlickText
SlickText is the most popular text messaging platform. SlickText has made text messaging a competitive advantage for businesses since 2012. SlickText's award winning software is used by over 40,000 customers in North America, including ESPN and FedEx. SlickText has two headquarters: Jamestown, NY, and Nashville, TN. Visit slicktext.com to learn more about SlickText.
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CheckMarket
Software for enterprise survey in 150 countries.
You can conduct insightful surveys and get actionable feedback. Monitor employee experience (EX), customer experience (CX), and engagement. Close the loop using shareable reports, dashboards and alerts.
The first step is collecting data. The real value lies within the efficiency of reporting. We provide real-time reporting to help you spot trends sooner and gain deep insight into your organization to improve processes.
Once you have completed your report, share it with others. You can create different share links with different filters depending on what you want viewers see based on your operational data, hierarchy, and organization.
Integrate with Slack and Zendesk API, CRM, CRM, and more. Unlimited users, works in 49 languages. L'Oreal and Toyota are some of the clients. Allegiance Bank, Sony and the Government of Canada are others.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
eGain
Year Founded:
1997
Headquarters:
United States
Website:
www.egain.com
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support
eGain Solve Features and Options
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
eGain Solve Lists
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