bLoyal Reviews

Summary: Please avoid doing business with this company.
I was promised the moon and they fell short on many levels. I can't tell you how disappointed I am in their customer service. I also feel like they were a bit sneaky. I used their frequent buyer program to integrate with Korona. They promised a smooth transition and that they would set up all of the different manufacturers specs that I needed. (It is not intuitive in the least). They did, but they left many things out and got many things wrong which resulted in me having to figure out how to fix it. Reaching out to customer service was awful with stretches of WEEKS before I'd get a reply or any help whatsoever. They would send me cryptic ways of fixing things when it would have been so much better for them to just fix it themselves. There program caused multiple integration issues with Korona and caused me to not be able to use many of the wonderful functions such as coupons and promos. bLoyal didn't record many customer sales and therefore I lost several customers who felt duped because they didn't accrue their free product when they were supposed to. bLoyal was very blase' about the whole situation. Horrible excuses when things didn't work. I had this account for over a year when all of a sudden I notice my rate went up. I reached out to them and they told me that because I had something attached on the back end that I never used, they were charging me for that thing that was not even connected. They did refund me for that and I was able to disconnect that item, but it was absolutely sneaky and ridiculous. Every day with this company I wanted to pull my hair out. Can't tell you how frustrated I have been because of them. I was happy when I finally dumped them and moved over to AstroLoyalty for my frequent buyer programs. bLoyal also doesn't allow you to cancel without first charging you for another entire month that you don't need, even if you cancel before the next coming month. I would avoid this company at all costs.

Positive: Tons of reporting and information stored.
There are absolutely NO other Pros to using this defunct system.

Negative: Customer service takes forever.
Reports are difficult to figure out.
They changed my subscription rate several times.
They often place blame on my POS company for their applications failures.
They told me it would be a seamless integration and that they would be able to set up my frequent buyer accounts but they did many of them wrong.

Summary: We wasted over a year with bLoyal trying to get their product to work as advertised, and had to give up and move on, which as a very expensive. Perhaps it integrates better with other POS systems, but our experience was full of problems, glitches, delays, and work-arounds.

Positive: I think these are nice guys, not malicious scammers, but as far as positive aspects about their system--as soon as I think of one, I will let you know.

Negative: --does not integrate with Counterpoint very well
--slow/no service response
--clunky and redundant integration site
--slow hosting due to narrow bandwidth
--as "buggy" as I have ever seen