Xtime Integrations

CDK provides a unified, SOC 2-compliant dealership software solutions designed to simplify dealership operations, improve profitability and create a better customer experience across every department. Instead of relying on disconnected tools for Sales, Service, Inventory and Accounting, CDK brings everything together in one place through the CDK Dealership Xperience Platform. CDK offers six connected suites inside the Dealership Xperience Platform, each one solving for a specific area of dealership operations: • Foundations Suite: Ideal for enterprise and multistore dealers, this suite delivers advanced Accounting, DMS functionality, centralized management and CDK SimplePay for smooth deal workflows. • Fundamentals Suite: Created for independent dealerships and smaller franchise operations, the Fundamentals Suite offers streamlined core tools with the same data connectivity as the Foundations Suite. • Vehicle Inventory Suite: Uses AI and real-time market insights to help dealers source, price and manage inventory more effectively and profitably. • Modern Retail Suite: Combines CRM, Digital Retailing and F&I workflows so customers can start buying online and complete the process in the dealership without rework. • Fixed Operations Suite: Supports Service and Parts departments with communication tools like video and texting, accurate estimates and to-the-penny Service pricing. • Intelligence Suite: Brings advanced analytics, forecasting and performance visibility across departments so decision-making is faster and more data-driven. Dealers choose CDK for its ability to connect once-separate systems, support day-to-day operations, and provide measurable improvements in efficiency, profitability and customer satisfaction.

Automotive software made for dealerships… Meet Volie. The #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC’s. The only BDC platform made specifically for automotive. Volie provides the 3 things your BDC needs to be profitable all in one place: Data Management, Campaign Management and Communication Management. Our mission is to deliver software people love to use that makes it easy to communicate with their customers. In addition to having great software, our customer success team helps make it easy to use. Our dedicated account manager will be there every day to help your business prosper.

Elevate your company's earnings by partnering with a global payments provider. Expand your customer base and enhance conversion rates with an all-in-one payments solution that integrates PayPal, Venmo (available only in the US), credit and debit cards, as well as popular digital wallets like Apple Pay and Google Pay seamlessly. Foster revenue growth and unlock new business potential while accepting various payment methods through a single, cutting-edge integration. Additionally, gain access to top-tier tools designed to combat fraud, ensure data protection, and streamline your operational processes. Enhance customer loyalty and drive sales with an optimized payments experience that meets modern demands. Utilize the extensive PayPal network and advanced technology to tap into new markets effectively. Furthermore, manage internal expenses and automate back-end functions without compromising on revenue generation, all while boosting your ability to detect and thwart fraudulent activities, thereby approving more transactions. This is the preferred payments platform for some of the most renowned brands worldwide, setting the standard in the industry. By choosing this solution, you position your business for sustained success and growth in a dynamic marketplace.

Elevate your business operations with AI-powered phone agents that are intelligent, efficient, and ready to assist around the clock. Harness the capabilities of artificial intelligence to manage your business calls seamlessly. With AI available at all times, every incoming call can be transformed into a potential opportunity. Increase your income, improve overall productivity, and leave your customers satisfied. Clearly outline the tasks you want your agent to perform, and select a local phone number for it to utilize. Your AI will manage both calls and texts on your behalf. Vida agents adapt and improve based on your instructions; simply specify what you want them to do when receiving calls or messages, and Vida will handle all the details. There’s no need for any programming or specialized technical knowledge. Provide your agent with your website and upload relevant documents, and Vida will absorb the information. Vida agents interact with your customers as if they were a human being, engaging in conversations to identify issues, collect necessary information, and prioritize solutions. Moreover, by linking your agent to external data sources, you can empower it to resolve genuine problems for your clientele effectively, ensuring satisfaction and fostering loyalty. This innovative approach not only streamlines communication but also positions your business for sustainable growth.

LightYear serves as a customizable, enterprise-grade customer experience DMS (ceDMS) platform designed to align perfectly with the specific operations and reporting needs of your dealership. DealerBuilt’s experienced team of automotive professionals ensures your DMS is installed and hosted effectively while providing account management, technical support, and a range of professional services that keep your system optimized and efficient. Thanks to our vast partner network and an open integration platform that incurs no integration fees, DealerBuilt enables you to seamlessly and securely link LightYear DMS with your chosen best-in-class solution providers, allowing you to make the most of your data. With over 200 partners offering diverse top-tier solutions for retail automotive, DealerBuilt is committed to continually growing our network of collaborations with innovative technology providers, giving you the flexibility to customize your dealer tech stack according to your preferences, whether you need advanced analytics or enhanced customer engagement tools. This adaptability ensures that your dealership remains competitive in an ever-evolving marketplace.

Enhance communication across all departments and channels to improve every aspect of the customer experience. We firmly believe that exceptional individuals are the driving force behind a business’s growth and success. This is why our omnichannel managed messaging services are exclusively staffed by real people who infuse each interaction with their personal touch and human insight. By employing empathy and authenticity, we create dynamic and genuine connections that surpass what A.I. and Bots can offer. Consequently, this approach leads to industry-leading conversion rates and an increase in closed deals for our esteemed clients. Elevate your leads with unparalleled customer data insights. DataWise provides valuable perspectives on customer behavior, enabling a quicker buying process. We integrate with a variety of digital retail platforms to deliver human-powered assistance during intricate purchasing journeys, thereby minimizing drop-off rates and significantly boosting sales. Ensuring that every customer feels valued and understood is at the core of what we do, driving customer loyalty and satisfaction in the long term.

ADAM Systems offers a wide array of dealership management systems (DMS) designed to enhance performance for both franchised and independent auto and powersports retailers, all at a competitive price point. Utilizing a Microsoft® Windows-based platform, these systems empower dealerships to streamline their operations through a single, intuitive portal, eliminating the need for lengthy contracts and proprietary hardware. By fostering strong partnerships, ADAM Systems delivers exceptional, tailored solutions that align with the unique practices of each dealership. Dealers benefit from dedicated customer service, available via the integrated portal, online chat, email, or phone, allowing them to select their preferred method of support. Covering everything from payroll management to parts inventory and profitability analysis, ADAM ensures that all operational details are handled efficiently to keep dealerships thriving. In a strategic move to enhance their offerings, PBS Systems acquired ADAM Systems in October 2021, marking a significant step forward in their multi-phase growth strategy. Together, PBS and ADAM Systems are committed to developing an enhanced software suite that will prioritize automotive DMS, setting a new standard in the industry. This collaboration not only aims to elevate user experience but also promises to innovate the way dealerships operate in a competitive market.

Numerous elements lead to margin compression, some of which are outside the control of your dealership. However, you can counteract these challenges by addressing inefficiencies that exacerbate the situation. Compliance errors can significantly harm both your dealership's financial performance and its reputation. Keeping pace with constantly evolving regulations poses a significant challenge. Additionally, extended wait times can frustrate customers and directly affect profits; the longer you take to finalize a deal, the less opportunity you have to engage with new clients. Operating a contemporary dealership necessitates adopting modern, streamlined solutions. While integrations are beneficial, the ideal scenario is to achieve them without incurring excessive integration costs. Manage your dealership according to your vision with the most adaptable and user-friendly DMS solution available. By submitting contracts electronically to your lender, you can offer customers a seamless signing process, whether in the dealership or online. Leverage our comprehensive solutions to enhance efficiency, boost profitability, and foster stronger relationships with dealers, ultimately creating a more satisfying experience for everyone involved.

Modern consumers desire a tailored and adaptable car-buying journey, increasingly preferring to make purchases online. However, providing such a seamless experience efficiently and affordably can pose significant challenges for dealerships with limited resources. Connect CRM unifies dealership operations and sales methodologies to offer a comprehensive customer overview, facilitating interactions across various channels and departments. Through its customizable workflows and robust lead automation features, our car dealer CRM simplifies the vehicle purchasing journey, allowing dealerships to meet the evolving expectations of their clients. Schedule a personalized demonstration to discover how VinSolutions equips you with essential, data-driven insights, enabling you to recognize superior opportunities more quickly, expedite the sales process, and enhance overall performance. This innovative approach not only streamlines operations but also fosters stronger relationships between dealerships and their customers.

A conversational commerce solution tailored specifically for auto dealerships. It provides a seamless car purchasing journey directly from your website and Facebook page. Customers can explore your vehicle inventory and inquire about details at their convenience through live chat, text messaging, and messenger platforms. Collaborate effectively to enhance customer satisfaction levels. Monitor live discussions and engage to forge personal connections with your clientele. Showcase your top deals and adjust their visibility according to individual visitor interactions, fostering a customized experience for each customer. Acquire high-quality leads that are primed for conversion into sales opportunities. Activate our platform and witness a surge of leads flowing into your CRM. Simplify and enrich the communication process for customers engaging with your dealership. Our comprehensive chat solution will empower you to enhance interaction and close more sales. This innovative approach not only streamlines customer engagement but also helps build long-lasting relationships with your clients.

By bringing Brooke onboard as your Digital Voice Assistant, you enhance customer satisfaction by directing frequently asked questions and service appointment scheduling to an intelligent assistant tailored to meet both customer preferences and dealership guidelines. While calls may still be directed to the service drive or specialized agents, issues like staffing shortages and high volumes of follow-up inquiries continue to create connectivity challenges for the Business Development Center (BDC). Brooke addresses these obstacles, streamlining the customer experience and ensuring a reliable interaction every time. Not only does she improve efficiency, but she also lowers operating costs by reducing average handling times, all while delivering the optimal experience on the first call. This innovative solution allows businesses to focus on more complex inquiries, knowing that routine tasks are being handled smoothly and effectively.

Pam serves as an innovative AI voice and customer experience solution specifically designed for automotive dealerships, efficiently managing both incoming and outgoing calls around the clock to schedule appointments, address common inquiries, qualify potential sales leads, and conduct follow-ups, thereby allowing staff to focus on more complex tasks. Acting as a virtual receptionist, Pam adeptly handles routine questions such as dealership hours and location, employs intelligent call routing or warm transfers, and seamlessly integrates with dealership systems to document conversations for future reference. Its AI-driven scheduling capability enables the platform to arrange service appointments in real time, aligning them with shop availability while matching customer concerns to relevant operation codes, and sending out confirmation texts to minimize no-show rates. On the sales front, Pam is equipped to present vehicle inventory, answer questions about features and options, and directly arrange test drives with prospective clients. Additionally, the Pam Console offers comprehensive insights into unresolved calls, call drop-offs, alerts, text communication logs, and revenue analytics related to both sales and service operations, ultimately enhancing dealership efficiency and customer satisfaction. Overall, Pam is a game-changer for dealerships seeking to optimize their customer engagement and internal processes.

Mia is an advanced conversational agent designed specifically for car dealerships, enabling the automation of both inbound and outbound customer communications around the clock. It effectively manages calls, texts, and emails, possesses multilingual capabilities, and can schedule appointments or direct inquiries in accordance with dealership procedures. By integrating seamlessly with dealership systems, such as inventory management, customer relationship management, and service scheduling, Mia ensures that responses remain consistent and intelligent while adhering to brand standards. This innovative agent operates across various workflows—sales, service, and reception—transforming missed opportunities into potential revenue and relieving human employees from monotonous duties. Mia guarantees continuous availability, even outside of regular business hours, and maintains a smooth conversational flow, with the ability to handle multiple languages and escalate issues to human staff when necessary. By streamlining operations, Mia not only enhances customer experience but also significantly boosts efficiency within the dealership environment.

Optimize your workshop operations to prioritize customer satisfaction, as Autosoft efficiently manages all daily tasks related to workshop administration. It streamlines everything from appointment scheduling to job completion and invoicing, keeping you firmly in charge. With its advanced yet user-friendly parts inventory management, you can guarantee that the necessary parts are always available, thus maximizing your profit margins. Take charge of your workshop and make the most of every chance with easy-to-use communication tools for clients, whether it's sending service reminders or conducting follow-up checks; Autosoft simplifies these processes. Additionally, Autosoft caters to your bookkeeping needs, offering both basic and complex financial reporting options, allowing you to tailor its functionality to your requirements. Its comprehensive system includes banking, management of debtors and creditors, a full general ledger, and payroll, ensuring that every aspect of your business is seamlessly integrated and effortlessly managed. This means you can devote more energy to enhancing customer experiences and growing your business.

Enhance both your revenue and customer relationships by leveraging the exclusive insights and strategies offered by Dealer.com and Cox Automotive. Ensure that your marketing efforts deliver the right messages to the right consumers at the optimal moments, helping you stay ahead of your rivals. The effectiveness of your leads is directly linked to the quality of the website generating them. Craft a tailored experience that meets the desires of your customers and boosts conversion rates. Engage with shoppers ready to buy through highly personalized sales and service interactions, thereby elevating customer satisfaction and involvement. Focus on lowering bounce rates while maximizing profitability. By connecting with potential buyers at the onset of their car purchasing journey, you can generate more qualified leads that convert at a higher rate. With Accelerate My Deal, you can initiate transactions directly from your Digital Storefront, Autotrader listings, or Kelley Blue Book, empowering consumers to select their own purchasing journey, facilitate self-education, and kickstart their car buying experience seamlessly. By embracing these strategies, you not only improve your sales pipeline but also foster lasting relationships with customers.

As a part of the Cox Automotive family since 2010, vAuto offers a comprehensive range of inventory management solutions that empower automotive dealers to enhance their operations. Our solutions merge high-quality retail/wholesale market data with insights driven by data science, facilitating strategic decision-making throughout the inventory lifecycle, from acquisition to sales. Our Performance Managers assist clients in maximizing the advantages and value offered by our holistic solutions. Our most recent advancements, such as ProfitTime GPS, utilize the strength of AI and machine learning to enable the industry’s top dealers to perform even more effectively.