Xactimate Description

Xactimate is the industry's most comprehensive and powerful solution for property claims estimation. It is the preferred choice of restoration professionals due to its flexibility and accuracy throughout the entire repair process.

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Integrations

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Reviews - 2 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
Xactware
Year Founded:
1986
Headquarters:
United States
Website:
www.xactware.com/en-us/solutions/claims-estimating/xactimate/professional/

Media

Xactimate Screenshot 1
Xactimate Screenshot 1
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Customer Support
Phone Support
Online

Xactimate Features and Options

Restoration Management Software

Bid Management
CRM
Document Management
Fire Restoration
Job Tracking
Mold Remediation
Project Management
Scheduling
Task Management
Water Restoration

Remodeling Estimating Software

Cost Database
Quote Management

Xactimate User Reviews

Write a Review
  • Name: Jenny K.
    Job Title: Estimate reviewer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Deceptive business practice

    Edited: Jan 11 2024

    Summary: It was fine if you are evaluating order of magnitude proposal but don't count on it if you are building detail proposal.

    The biggest issue is their deceptive business practice for billing support and IT support. The website is klunky and quits on you unexpectedly. There have been so many weekends outages and you can't get a hold of IT. The kicker is the subscription services. You can't cancel online even though you registered online. You have to call them and then email them to confirm confirmation. The company has the balls to keep invoicing me when my credit card has finally expired since they make it so difficult to cancel. I am not even sure what it's good for to be honest.

    Positive: Dumb down version of RS Means assemblies.
    Residential order of magnitude type work is fine. There is no other pros. If you are looking to check a box that you did an ESI, maybe this is an ok product.

    Negative: Does not have all the typical structural MEP components.
    IT service is dismal.
    Deceptive business practice on subscription services.

    Read More...
  • Name: John I.
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Owner

    Date: Dec 03 2021

    Summary: The part that was crazy is that I actually have documentation from them saying that they support what I was saying.
    I asked for my money back and they would not give a refund.

    Positive: See below.

    Negative: This was the worst decision I made in my 35 + years in the insurance restoration industry... We tried to make it work but it was such old technology and still in beta.
    I thought maybe it was me but I had my IT guy sit brown with me and he said it was a joke.
    The part that was crazy is that I actually have documentation from them saying that they support what I was saying .
    I asked for my money back and they would not give a refund.

    Read More...
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