• Name: Brian P.
    Job Title: General Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Love it!

    Date: May 07 2025

    Summary: Love the communication and able to connect with the staff. Love the communication that it brings to the table.

    Positive: Easy to read and access. Love the communication to the staff members and can view the schedule on my phone.

    Negative: No issues using this platform for right now. It has been easy to use.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Owner/manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Love this app

    Date: May 07 2025

    Summary: This app has revolutionized the way I relay information to my team and has made my overall business much more productive

    Positive: When I Work has made my life so much easier! My team can now pick up shifts without me having to individually message each of them

    Negative: On the webpage I can’t edit the date of the shifts

    Read More...
    When I Work Company Response
    Date: May 07 2025
    Hello There! Erick here with When I Work's Care Team. I am ecstatic to hear that we have revolutionized the way that you relay information to your team as well as made your business more productive. Your kind words have certainly made our day. In regards to being unable to edit the dates of shifts on the webpage, we would love to hear more about this. Would you be willing to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so that we can dig into this a little bit more for you all? I hope you have a fantastic rest of your day. Looking forward to hearing more from you. Best, Erick
  • Name: Isabella H.
    Job Title: Account Executive
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Way to Easily Schedule Employees

    Date: May 15 2020

    Summary: I used when I work for 3+ years while working/managing a small retail store. The application was incredibly user friendly and allowed for the seamless scheduling of my employees. I would highly recommend this software to anyone running/managing a small business and needing to upgrade the way they handle schedule and/or time off requests from employees!

    Positive: When I Work has a website and iPhone/iPad application that allows for managers to easily send, publish, and edit schedules to employees. It allows for employees to request time off, submit preferred shifts/hours, and allows for up to 75 employees to utilize the system.

    Negative: I do not have any cons for this application besides the fact I wish it had scaling capabilities for larger businesses with greater than 75 employees!

    Read More...
    When I Work Company Response
    Date: May 06 2025
    Hi Isabella, Shab here from When I Work. Thanks for taking the time to share your experience! We're thrilled to see that you had used When I Work for 3+ years and that it was a seamless experience for you and your team! Thank you so much for recommending us and taking the time to write a review about your experience with us. Your support means a lot to us! In terms of scaling capabilities, our Customer Care team would be happy to go over the options we have available if you can kindly submit a ticket to us: https://help.wheniwork.com/submit-a-ticket/. We look forward to assisting you! Warmly, Shab
  • Name: Anonymous (Verified)
    Job Title: GM
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    GM

    Edited: May 10 2025

    Summary: Love it we have used it at several of the properties we have managed. I recommend it to all my owners.

    Positive: Easy of scheduling and assigning jobs tracking my payroll hours and cost. Seeing which employees are logged on to work

    Negative: Punching in and out in phone sometimes eve. In the set area employees have trouble logging in and out.

    Read More...
    When I Work Company Response
    Date: May 14 2025
    Hi GM! Shab here from When I Work. We are absolutely thrilled to see that you are enjoying When I Work, and even recommending us to others! Thank you for this! In regards to clocking in and out, our Customer Care Team would love to take a look at this behavior for you, if you can please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist! Thank you so much again for your review of our app! Warmly, Shab
  • Name: Jan L.
    Job Title: Site Director
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great App for Scheduling and Daily Management of your Employees!

    Date: May 07 2025

    Summary: I never want to go back to the old scheduling method! The convivence of checking shifts and knowing the schedule is visible to everyone 24/7 is reassuring, when managing a bigger team of employees.

    Positive: The app was very easy to learn how to use! At first I was unsure how I would adjust everyone to the virtual scheduling, but now, I absolutely love it! The way employees are able to send and receive chats (memos, reminders, tasks, etc), request vacation time, and switch schedules with other employees are all features that keep my management tasks in check. The distance settings for checking in and out (within proximity of the workplace) holds accountability for employees to be on the worksite on time!

    Negative: I wish there was a way for staff and/or management to alter their shifts to "sick day" and for employees to swap shifts, when there is the need to do a last minute shift change.

    Read More...
    When I Work Company Response
    Date: May 12 2025
    Hi Jan, Kain here with the When I Work Customer Care team! Your review just made our entire team do a happy dance! We're absolutely THRILLED to hear how much you're loving the virtual scheduling – sounds like you've become a total pro! If you ever have questions or want to explore more features, our Care Team is here to help. Thanks again for your support! Warmly, Kain
  • Name: Anonymous (Verified)
    Job Title: Aquatics Coordinator
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Aquatics

    Date: May 07 2025

    Summary: This is a very useful tool for scheduling, I think there could be some additional features added to bring it to the next level!

    Positive: I absolutely love the scheduling tools! I also appreciate being able to see who has read messages in the chat. This app makes organizing easy with my staff's schedule, availability, and communication all on one platform!

    Negative: I wish there was an option to make it required for all staff to either pick up or deny "open shifts", this would be extremely helpful for us as we have a coverage issue. Without this feature I am still having to directly ask each of them whether or not they can cover every open shift.

    Read More...
    When I Work Company Response
    Date: May 08 2025
    Hi! Erick here with When I Work's Care Team. Thank you so much for your detailed review! We're thrilled to hear that you're loving the scheduling tools and finding the all-in-one platform helpful for managing staff schedules, availability, and communication. It’s especially great to know the read receipts in chat are giving you more visibility—those small touches can make a big difference! Your suggestion about requiring staff to respond to open shifts is a great one, and we completely understand how valuable that would be in helping manage coverage more efficiently. We’ve passed this feedback along to our product team for consideration, and in the meantime, we encourage you to connect with our Care Team—they may be able to recommend workflows or settings to help bridge the gap. We’re glad the app has already been a useful tool for your team, and we appreciate your insight on how it could become even better. Thanks again for your feedback and support! Warm Regards, Erick
  • Name: Louisa F.
    Job Title: Owner
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Product but not consistent between app and browser

    Date: May 07 2025

    Summary: Overall I like When I Work. It makes managing the schedules of my employees very hands off for me. There are a few features I think would be a huge bonus like within a shift being able to add an appointment for a specific person and it show up 6:00am-11:00am TRAINING and then within that could have 8:00am-9:00am JOHN DO. I understand there being a minimum for how many staff we can have on but it would be nice to have it where after the initial 5 employees we could purchase one at a time. I have 5 employees, plus myself so I need 6 spots which means I have to pay for 10. I would be more inclined to use more of the features if I would not need to pay per 5.

    Positive: I like the ease of scheduling my trainers. It is incredibly easy for them to add in any requests and manage their availability on their own.

    Negative: I don't like that you have to buy in groups of 5 for employees. I know the cost isn't a lot per employee but as a small business, every dollar adds up VERY quickly. I own a gym and when my trainers have special things happening during their shift (first time workouts or a ClassPass user or personal training session) that I could add that to their shift with just the persons name so they're able to easily see it. I have tried adding the shift with note of the person coming but being able to name the event would be a huge bonus.

    Read More...
    When I Work Company Response
    Date: May 08 2025
    Hi Louisa! Erick here with When I Work's Care Team. Thank you so much for your thoughtful and detailed review. We're really glad to hear that scheduling your trainers has been made easier and more hands-off, and that your team finds it simple to manage their own availability and requests—that’s exactly what we aim for! We truly appreciate your feedback regarding pricing and shift customization. We understand that, as a small business owner, every dollar counts, and we recognize the challenges of the current billing structure when your team size falls just over a pricing tier. We’ll definitely pass your comments along to our team, as feedback like yours helps us evaluate and improve how we support businesses of all sizes. Your suggestion about adding more detailed shift-level scheduling (like specific appointments or client names within a trainer’s shift) is incredibly valuable. That kind of visibility could be a great addition for users like you. Please feel free to connect with our Care Team. They’d be happy to walk you through current options or potential workarounds that might better fit your workflow. Thank you again for your insight and support—we're grateful to be a part of your business and look forward to continuing to grow with you! Warmly, Erick
  • Name: Switchyards B.
    Job Title: City Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Ease of communication

    Date: May 07 2025

    Summary: Love it overall! Super easy to train my staff on how to drop shifts, swap, etc. Love the amount of notifications as well

    Positive: Love the communication assets and the customer service! Always so quick to answer and guide me through the issue.

    Negative: Lack of integration with Gusto payroll- would make it easier if I can just export and pay.

    Read More...
    When I Work Company Response
    Date: May 09 2025
    Hi There! Erick here with When I Work's Care Team. Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the communication tools and that our support team has been helpful—that’s exactly the experience we aim to deliver. We also appreciate your note about Gusto integration. Good news: we do integrate with Gusto! This allows for easier payroll processing, including exporting timesheets directly. If you haven’t had a chance to explore this yet, our support team would be happy to walk you through the setup. Please feel free to reach out by submitting a ticket here: https://help.wheniwork.com/submit-a-ticket/. It’s great to hear that training your staff has been smooth and that the shift management features and notifications are working well for you. Thanks again for your feedback and continued support! All the best, Erick
  • Name: Anonymous (Verified)
    Job Title: Staffing Coordinator
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Staffing Coordinator

    Edited: May 07 2025

    Summary: Pretty good I like it. Improves faster outcome to look at the schedule. The program shows how many are needed for the day. easy use. Easy to add schedule easy to remove schedule

    Positive: That I am allowed to cancel staff to notify them from my phone or look at the schedule easily. Improves faster outcome to look at the schedule. The program shows how many are needed for the day. easy use. Easy to add schedule easy to remove schedule

    Negative: You can cancelling a staff from a phone but it doesn't notify them by text message i still have to call the staff to notify right away.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: General Manager
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Has helped us with errors in our schedule so much!

    Date: May 07 2025

    Summary: This program has helped us in creating a schedule for multiple locations with fewer errors! We will continue to use it for the time being because of this!

    Positive: You can have multiple locations and positions on 1 view. You can also filter out the different locations and positions so you can look at the schedule multiple ways.

    Negative: I wish I could control the filters slightly more to wear I could look at 2 or more employees' schedules at once. You can see each individual schedule or everyone at one time.

    Read More...
    When I Work Company Response
    Date: May 07 2025
    Hello There! Erick here with When I Work's Care Team. Thank you for sharing your experience and feedback! We're glad to hear the ability to view and filter schedules across multiple locations and positions has been helpful in reducing errors. We also appreciate your suggestion about more flexible filtering options we are always looking for feedback like this, and we’ll be sure to share it with our development team. We're excited to continue supporting your scheduling needs and are here if you ever have more ideas or questions! Have a fantastic rest of your day! Best, Erick
  • Name: Sara M.
    Job Title: Software Engineer
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Improvements in labor responsibility in all sectors.

    Date: Feb 14 2022

    Summary: We have been using When I Work for a year and a half (approximately) and the results have been noticed little by little in the effectiveness and responsibility that has increased in the employees. I was one of the people who participated during the implementation of When I Work, I was in charge of making configurations to facilitate access and the configuration of work schedules, and it has really been very worthwhile to implement this software, the implementation was simple in everything time and there was no need to hire a support plan. The comfort that we have had with When I Work is impressive, we have been able to configure work schedules, control the delays of some employees, know exactly if an employee has shown up at the corresponding time or not. We are very happy with When I Work, it has exceeded our expectations and has allowed us to improve work responsibility.

    Positive: When I Work is a very productive platform that helps work schedules and work tasks to be carried out successfully. One of the first things that I liked the most about When I Work is that it has real-time monitoring where all users can see the changes in schedules that are being made, in addition, users can check which people will be working on a specific time, all with details. Another of the things that I liked the most about When I Work is that it has a system where I can exchange work schedules with another person, this platform allows me to do this easily and the changes are saved instantly, in addition, my bosses receive the notification that schedules have been changed. The communication system within When I Work is quite good, it has a very complete chat where we can all discuss new schedules, share ideas about some work or something specific.

    Negative: One of the problems that we have faced with When I Work is that this platform does not have the "drag and drop" system, this system would simplify the order of work schedules, it would allow us to organize schedules more quickly and in an orderly way, In addition, it would also allow adding new work schedules with just a few steps. Currently the method of editing schedules is manual, it is a bit tedious to carry out this process so we hope that soon they will be able to integrate the drag and drop system. Another negative thing that is important to mention about When I Work is that notification-type SMS take a little longer to be received, notifications of work schedule changes arrive instantly on my phone and in my email, however, the SMS takes approximately 10 minutes after making the changes.

    Read More...
    When I Work Company Response
    Date: May 06 2025
    Hi Sara, Shab here from When I Work. Thank you so much for sharing your experience with When I Work! Your feedback is pure gold! 💛 Thanks for being part of our growing community! It's delightful to see that When I Work has left a meaningful impact on your team and that it has exceeded your expectations. We want to go the extra mile for you and ensure that you are able to get assistance in regard to some scheduling shortcuts that we do have! Would you kindly be able to submit a ticket to our Customer Care team so that we can explore some options with you? You can submit a ticket here: https://help.wheniwork.com/submit-a-ticket/ We look forward to assisting you, and thank you so much for sharing your thoughts! Warmly, Shab
  • Name: Anonymous (Verified)
    Job Title: Owner
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    It's ok

    Date: May 07 2025

    Summary: For the most part it’s fine. It just the lack of some basic functionality like paid break tracking puts it behind other apps available.

    Positive: Lots of scheduling functionality including sales forecasting and assignments. Adding users is very quick as well. Also it allows for different language settings.

    Negative: I absolutely hate that the app does not allow clocking in/out for unpaid breaks. Both for managing breaks and legal compliance, paid breaks should be tracked.

    Read More...
    When I Work Company Response
    Date: May 09 2025
    Hello There! Erick here with When I Work's Care Team. Thank you for taking the time to share your detailed feedback! We're glad to hear you’re finding value in our scheduling tools, sales forecasting, multilingual support and that adding users has been quick and easy for you. We also appreciate your comments regarding break tracking. We understand how important this feature is for both compliance and effective workforce management, and your input helps us prioritize future updates. There has been recent changes to our Breaks feature and encourage you to reach out to our Care Team for more information on this. We can be reached here: https://help.wheniwork.com/submit-a-ticket/! We're always working to improve, and feedback like yours plays a big role in shaping the app’s development. Please don’t hesitate to reach out if you have more suggestions—we’d love to hear them! All the best, Erick
  • Name: Douglas N.
    Job Title: Fire Inspector
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Average

    Date: May 07 2025

    Summary: Overall my experience is that this could be a good platform to use but I still think there is a lot that needs to be enhanced to make it a great system to use.

    Positive: Like the ease of moving people to cover shifts. The color coating of the shifts is nice for ease of seeing who is working what assignment or shift.

    Negative: Can't look at an overall sign up list of people that signed up for open shifts.

    Read More...
    When I Work Company Response
    Date: May 08 2025
    Hello Douglas. Erick here with When I Work's Care Team. Thank you for sharing your experience and thoughtful feedback! We're glad to hear that the ease of shift coverage and color-coded scheduling have been helpful in organizing your team’s assignments. We also appreciate your note about viewing a complete list of team members who’ve signed up for open shifts. That’s a valuable insight, and we’re continuously working to improve features like this to better meet the needs of our users. In the meantime, we encourage you to reach out to our Care Team—they can walk you through current tools and workarounds that might help streamline this part of your workflow. Thanks again for your input—it’s feedback like yours that helps us move from good to great, and we’re excited to keep improving alongside you! Kindly, Erick