
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Apple Dictation
Apple Dictation is an integrated feature in macOS that allows users to input text by speaking in any application where text can be entered. Once the feature is activated, users can initiate it using the Microphone key, a personalized keyboard shortcut, or by selecting Start Dictation, and can terminate it with the Escape key, the same shortcut, or the Microphone key again. For those using Apple silicon Macs, it is possible to continue typing while dictating, with Dictation resuming listening once keyboard activity ceases. Users can issue spoken commands to insert emoji, punctuation marks, new lines, and new paragraphs, and the system can automatically add commas, periods, and question marks in supported languages. Dictation is capable of handling text of any length and will cease automatically after 30 seconds of no detected speech input. If macOS is unsure about a particular word, it highlights the text for users to either choose an alternative or make a manual correction. Additionally, users can enable multiple Dictation languages and switch between them during their speech, while also having the option to select their preferred microphone or allow macOS to make that choice automatically. This flexibility makes Apple Dictation a powerful tool for enhancing productivity and accessibility across macOS applications.
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DictaFlow
DictaFlow is an innovative dictation application compatible with Windows, Mac, iPhone, and Android through Telegram that transforms disorganized speech into polished text seamlessly, wherever the cursor is positioned. By holding down a designated keyboard shortcut, mouse button, or VDI-safe trigger, individuals can speak in a natural manner and release the button to have their words directly inserted into a variety of platforms such as emails, documents, IDEs, electronic health records, web browsers, terminals, notes, and remote desktops. This app is specifically designed to tackle the messy aspects of dictation, accommodating names, acronyms, coding terminology, pharmaceutical names, clinical shorthand, legal language, various accents, and more than 100 languages. DictaFlow is adept at handling mid-sentence corrections, allowing phrases like “actually” and “I mean” to be spoken without disrupting the flow of conversation, while its AI-driven cleanup feature can convert rough verbal input into emails, bullet points, code comments, meeting notes, prompts, or well-formatted text in real-time. Additionally, users can easily highlight text within applications like Word, Slack, or VS Code and then utilize voice commands to modify it, making DictaFlow a versatile tool for enhancing productivity. This comprehensive functionality ensures that users can dictate with confidence and efficiency, streamlining their workflow significantly.
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