Vip3D Reviews

Summary: My experience with Structure Studios could not have been worse. Tech support was combative and emotional. Upper management could not be less helpful. Tom, which was supposedly the top man in charge, was an absolute disaster to work with. The software itself is functional some days but super glitchy and I think the tech support is only open on nights and sundays because you need an act of Congress to get a real person to respond. The largest problem with all of their flaws is the billing and customer service. I truly wished I had read the BBB complaints and the yelp reports showing how they truly treat their clients. I was told by Tom, the upper level supervisor, it was easier to concentrate the company's efforts on new clients rather than deal with the time they need to address the technical issues I bring up so they literally banned my entire company and all accounts affiliated with it. You would think this reprehensible behavior would be illegal but it is not. They may refuse service at their discretion and for no cause at all. They are able to ban you even after paying in full without any recourse or consequences. So if you learn the system and invest the time and money into the education to be proficient they may literally turn the software off or extort you for more money because they Can. I have found a much better platform and will never use these unmoral criminals again.

Positive: The software is generally user friendly but the staff was so horrible to work with it literally could design by itself and I still would not recommend this company to anyone I didn't hate.

Negative: Customer service is beyond terrible.
Zero upper level support and the management team seems like a group of college kids that have zero real world experience
Tech support is short sided and irrational when confronted with software performance issues.
Billing was an absolute nightmare and literally unethical.