Verint Social Engagement Reviews

Verint Social Engagement Description

Get insight into the content on social media sites such as Twitter, Facebook and Instagram, as well as online forums and messaging service. Although social media was initially used by many companies as a marketing and promotional tool, it has evolved to be a vital customer service channel. Customers, particularly younger ones, are engaging more with organizations via social media, because it is convenient and easily fits into their lives. Verint Social Engagement analyzes and reports on relevant insights from social media content, including Twitter, Facebook and Instagram, LinkedIn, online forums and messaging services like Messenger. The solution can help customers understand their voice across social media channels. It can also reveal current information and trends regarding sentiment, emerging themes, themes, locations, and other relevant factors - in any combination that suits your needs.