Verint AI Blueprint Integrations

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

Introducing Microsoft 365, previously known as Microsoft Office 365. Unlock your creativity and accomplish your goals with a suite of tools including Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Microsoft Teams, Yammer, and more. A subscription to Microsoft 365 grants you access to the latest versions of Office applications, both on your desktop and online, along with timely updates as they are released. Whether you're using a desktop, tablet, or smartphone, Microsoft 365 combined with your device and an internet connection ensures you can maintain productivity from any location. OneDrive ensures that your work is accessible from anywhere, allowing for seamless collaboration and sharing with others. Plus, support is readily available through email, chat, or phone, connecting you with a real person whenever you need assistance. Embrace the power of Office today and find the subscription plan that best suits your needs for ultimate efficiency. Now is the perfect time to elevate your productivity game.

If you're in need of computing power, database solutions, content distribution, or various other functionalities, AWS offers a wide array of services designed to assist you in developing advanced applications with enhanced flexibility, scalability, and reliability. Amazon Web Services (AWS) stands as the most extensive and widely utilized cloud platform globally, boasting over 175 fully functional services spread across data centers worldwide. A diverse range of customers, from rapidly expanding startups to major corporations and prominent government bodies, are leveraging AWS to reduce expenses, enhance agility, and accelerate innovation. AWS provides a larger selection of services, along with more features within those services, compared to any other cloud provider—covering everything from fundamental infrastructure technologies like computing, storage, and databases to cutting-edge innovations such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. This breadth of offerings facilitates a quicker, simpler, and more cost-effective transition of your current applications to the cloud, ensuring that you can stay ahead in a competitive landscape while taking advantage of the latest technological advancements.

IBM Cloud® offers features that enhance both business agility and resilience, allowing users to discover a platform that provides 2.5 times the value. Tailored for various industries, it emphasizes security and the flexibility to develop and operate applications in any environment. The platform facilitates the transformation of business workflows through the integration of automation and artificial intelligence. Furthermore, it boasts a robust technology partner ecosystem that addresses specific industry demands, leveraging deep expertise and tailored solutions. Its processes are automated and auditable, ensuring compliance and efficiency. With unique functionalities ensuring top-tier cloud security and monitoring, users benefit from a uniform security and control framework across all applications. Additionally, its containerized solutions foster seamless DevOps practices, automation, data management, and security enhancements. The platform offers streamlined integration along with a consistent application development lifecycle, making it user-friendly. Beyond these features, IBM Cloud harnesses advanced technologies such as IBM Watson®, analytics, the Internet of Things (IoT), and edge computing, enabling businesses to innovate and stay ahead of the competition.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Vonage Business serves as a prominent cloud communication solution tailored for enterprises across diverse sectors and sizes. It addresses the comprehensive communication requirements of companies aiming for success by delivering over 40 essential features, along with capabilities for mobility, conferencing, and seamless integration with leading cloud applications. With a user base exceeding 500,000 businesses, Vonage provides a range of flexible plans and packages to accommodate varying organizational needs. This adaptability makes it a favored choice among companies seeking to enhance their communication strategies effectively.

Chatterbox, an open-source voice cloning AI model created by Resemble AI and distributed under the MIT license, allows users to perform zero-shot voice cloning with just a five-second sample of reference audio, thereby removing the requirement for extensive training. This innovative model provides expressive speech synthesis that features emotion control, enabling users to modify the expressiveness of the voice from a dull tone to a highly dramatic one using a single adjustable parameter. Additionally, Chatterbox allows for accent modulation and offers text-based control, which guarantees a high-quality and human-like text-to-speech output. With its faster-than-real-time inference capabilities, it is well-suited for applications requiring immediate responses, such as voice assistants and interactive media experiences. Designed with developers in mind, the model supports easy installation via pip and comes with thorough documentation. Furthermore, Chatterbox integrates built-in watermarking through Resemble AI’s PerTh (Perceptual Threshold) Watermarker, which discreetly embeds data to safeguard the authenticity of generated audio. This combination of features makes Chatterbox a powerful tool for creating versatile and realistic voice applications. The model's emphasis on user control and quality further enhances its appeal in various creative and professional fields.

ORM offers a user-friendly cloud-based platform that capitalizes on its profound knowledge in Optimization and Statistical Analytics. Their cloud solutions are specifically designed to boost the Sales and Marketing operations within organizations. Among these are the Optimized Sales Management and Optimized Marketing Management solutions, both of which incorporate predictive analytics and optimization, alongside advanced reporting and data analysis capabilities. A key advantage of all these solutions is the promise of cost savings ranging from 5% to 15% or even more, coupled with significantly improved reporting and data handling. Additionally, ORM stands out as the sole sales and marketing performance analytics platform that provides actionable plans, equipping you with the insights necessary to drive revenue growth. ORM Technologies champions the idea that data should simplify decision-making processes, essentially acting as a dedicated data scientist integrated into your team. This commitment to enhancing operational efficiency ensures that businesses can make informed choices based on solid analytics.

The requirements of modern businesses are continuously changing. It is now essential for teams to be reachable from various locations and to enable employees to work remotely, which is a frequent reality in today’s work environment. Optus Loop is designed to meet these demands effectively. This cloud-driven VoIP (Voice over Internet Protocol) service facilitates seamless connectivity for your team, allowing them to use their current devices while keeping costs manageable. By leveraging Optus Loop, organizations can enhance collaboration and productivity, adapting swiftly to the dynamic landscape of business operations.

The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations.

Comprehensive threat detection integrates seamlessly between on-premises and cloud settings. It identifies early warning signs of compromises, whether they stem from insider threats, malware, policy breaches, misconfigured cloud resources, or user misconduct. By gathering diverse network telemetry and log data, it raises alerts upon detecting unusual behaviors or potential malicious activities, enabling swift investigations. This SaaS-based solution for network and cloud security is designed for effortless acquisition and usability, requiring no additional hardware purchases, software agent installations, or specialized knowledge. Moreover, it enhances your ability to monitor and identify threats across both your cloud and on-premises environments through a unified interface, simplifying threat management and response. Ultimately, this integrated approach fosters stronger security postures and operational efficiency.

The landscape of work has evolved, with customers, employees, and partners increasingly expecting quicker response times, accelerated innovation, and elevated service standards. In response, forward-thinking enterprises are implementing digital workplace strategies aimed at fostering rich, interconnected experiences for both customers and employees, ensuring they meet these heightened demands. NEC's UIP serves as a robust software solution that links various systems to form a centralized application network tailored to your organization. This platform effectively integrates IT and communication infrastructures, uniting applications, data, devices, and services, which allows businesses to dynamically design, manage, and optimize their workflows. With its intuitive graphic interface, teams are empowered to craft workflows that are fully aligned with their unique business processes. Furthermore, at the application level, modern API adapters connect cutting-edge applications to liberate data and enhance overall business adaptability, ultimately driving innovation and efficiency across the organization. This approach not only streamlines operations but also positions businesses to better adapt to the rapidly changing market demands.

The Avaya Experience Platform offers a robust solution for customer engagement, seamlessly blending voice, video, chat, messaging, and other forms of communication to ensure fluid interactions across different channels. Focused on improving experiences for both customers and employees, it provides agents with immediate access to customer information through a consolidated desktop interface, allowing for personalized and effective service. This platform facilitates the handling of both incoming and outgoing communications, ensuring that customers can connect through their preferred methods while providing agents with essential tools to efficiently address their concerns. By integrating various communication channels and incorporating sophisticated analytics, the Avaya Experience Platform enables organizations to enhance their contact center operations and deliver outstanding customer service. Additionally, its adaptability to changing customer needs allows businesses to stay competitive in a rapidly evolving market.

The pressing need for organizations to hasten their Cloud adoption and achieve favorable business results is undeniable. Wipro’s Cloud Studio serves as a comprehensive marketplace that empowers clients to reimagine their cloud transformation journey and seamlessly transition to Cloud solutions. This is accomplished through a highly automated and standardized methodology that supports various approaches such as ‘lift and shift’, re-factoring, re-platforming, and establishing a Cloud-native and DevOps framework. The innovative phygital studio features engaging customer experience zones and collaborative spaces designed for brainstorming and developing cutting-edge solutions alongside hyperscalers, all within forward-thinking work environments. Utilizing a shared service model, Cloud Studio is crafted to be intelligent, scalable, and secure, ensuring it can deliver five times the speed of Cloud adoption, cut costs by 30%, and facilitate three times faster business acceptance for clients around the world. As a result, organizations can expect not only a rapid transition but also a significant enhancement in their operational efficiency and competitive positioning.

TELUS International specializes in crafting and providing advanced digital solutions aimed at improving the customer experience (CX) for innovative global brands. Their extensive array of services facilitates every phase of their clients' digital transformation journeys, allowing them to swiftly adopt cutting-edge digital technologies that lead to enhanced business results. The company's comprehensive offerings encompass digital strategy, innovation, consulting, design, IT lifecycle solutions, data annotation, intelligent automation, and omnichannel CX solutions, which feature content moderation, trust and safety measures, along with various other managed services. Supporting growth at all development stages, TELUS International collaborates with brands in rapidly expanding sectors such as technology and gaming, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. By leveraging their expertise, they help organizations navigate complex digital landscapes and improve overall operational efficiency.

Behavox is a company focused on providing insights through the use of behavioral AI and machine learning, aimed at safeguarding businesses from potential crises and catastrophic events. Their solutions enable global corporations to extract significant insights from various internal communications, such as emails, instant messages, social media interactions, and voice communications. Although technological advancements have facilitated remote work, they have also increased the potential for individuals to obscure their actions behind digital platforms. The proliferation of communication and collaboration tools has heightened compliance risks for organizations. Discover how Behavox Compliance offers actionable insights that empower firms to swiftly and accurately identify risks, thereby preventing illegal, unethical, or harmful behaviors in the evolving workplace. We excel at uncovering risks and swiftly identifying wrongdoers, ensuring that your business remains protected from disruptions. Behavox addresses a broad spectrum of misconduct across various applications and supports multiple languages, making it a versatile solution for enterprises worldwide. By leveraging these insights, organizations can foster a safer and more accountable work environment.

NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.

Consolidate all your historical customer interaction data in one centralized location. With adepsi, you can seamlessly transition your legacy customer interaction information to the cloud. This ensures a secure migration of all your on-premise legacy data into the cloud environment. Adepsi efficiently handles your legacy call recording data and transfers it securely online. Once migrated, your legacy call recordings become accessible through a single, secure, and user-friendly platform. Built and designed specifically for the cloud, adepsi safeguards your valuable data and alleviates the challenges, costs, and risks associated with meeting extensive retention requirements. As a cloud-native solution leveraging advanced AWS infrastructure, adepsi offers unparalleled reliability that would be costly and difficult to achieve with an on-premise setup. The platform can easily scale according to your needs, and thanks to Amazon's vast infrastructure, it has access to essential computing and storage resources whenever required. This flexibility ensures that businesses can adapt to changing demands without compromising on performance or security.

Broaden your business operations by utilizing cloud technology. Seamlessly enhance SAP solutions quickly and efficiently without causing disruptions to critical business functions, all while building on your current investments and expertise. Swiftly create dependable and scalable cloud-native applications. Utilize your established ABAP knowledge to develop new extensions or update existing custom applications. Foster innovation for increased business agility by employing cloud-native, low-code, and dynamic event-driven applications. Speed up results through the optimization of intelligent business processes. Explore, configure, enhance, and refine business processes by linking experiential data with operational workflows. Acquire valuable and actionable insights to predict business outcomes and identify fresh revenue and growth possibilities. Leverage the capabilities of predictive analytics and machine learning to improve decision-making. Integrate real-time intelligence within your business applications. Furthermore, enhance and tailor the user experience for your customers, partners, and employees, ensuring their needs and preferences are met effectively. This holistic approach not only drives efficiency but also fosters a culture of continuous improvement and innovation.

Take control of your entire content lifecycle with Sitecore Content Hub, which offers a comprehensive solution for managing every facet of your marketing content across various channels. This integrated platform provides a centralized location for all your digital assets, media, product information, and other content types. Maximize the power of personalization while effectively managing the content that drives it. Utilize advanced artificial intelligence (AI) and machine learning for efficient content tagging and classification. The system works seamlessly with Sitecore's CMS and commerce solutions, ensuring a smooth user experience. You can plan, schedule, and streamline your content production process through a well-structured methodology. Say goodbye to the hassle of searching through numerous systems to locate the materials you need. Instead, consolidate all your marketing resources within a digital asset management (DAM) solution that perfectly integrates with your CMS. While a robust content management system (CMS) is essential, Sitecore® Experience Platform™ (XP) elevates your capabilities further by incorporating customer data, analytics, and marketing automation tools. This allows you to guide customers along their journey with tailored content that meets their unique needs and preferences, enhancing their overall experience. With these powerful tools at your disposal, your marketing efforts will become more efficient and impactful than ever before.

At Roads, we are dedicated to fostering the growth and development of our clients. We have recently partnered with 'Grants and Growth,' a government funding advisory service that aids SMEs in securing financing for projects, including the implementation of Roads solutions in your business. This collaboration not only makes IT upgrades feasible and budget-friendly, but it may also offer additional financial resources for other initiatives within your organization. Our latest innovation, Roads for Property, is specifically tailored for the real estate sector, catering to letting agents, estate agents, property maintenance, and various related businesses. Each of our software solutions is uniquely crafted to suit the specific requirements of your business, ensuring that every client receives a personalized program complete with comprehensive customer relationship management and seamless integration, all delivered at a pace that aligns with your training capabilities and operational needs. Furthermore, our commitment to client satisfaction means we continuously evolve our offerings based on feedback, ensuring that you always have access to the most effective tools for success.

Enhance your team's effectiveness and elevate customer satisfaction with three seamlessly integrated solutions. Streamline all incoming communications, allowing for the assignment of specific conversations to designated agents or teams. Organize discussions for simplified automation and reporting purposes. Enjoy a comprehensive omni-channel experience that includes Voice, Chat, Email, SMS, and Social media interactions. Our platform connects with over 40 partner applications, ensuring smooth integration. Experience precise forecasting and scheduling capabilities, alongside real-time management features. It's powerful, user-friendly, and budget-friendly, making it perfectly suited for call centers. Puzzel equips you with all the necessary tools to provide outstanding customer experiences and foster business growth. Engage with customers on their preferred channels, create sophisticated AI-driven self-service options, and enhance your team's productivity to boost efficiency and sales, all within our intuitive cloud-based platform. By staying informed about the latest trends in customer experience and technology, we help you remain competitive in a rapidly evolving market. With Puzzel, you can focus on what matters most: building strong relationships with your customers.

Mitel Teamwork is a versatile collaborative application available both online and on mobile devices, specifically tailored for users of Mitel MiCloud Connect. It features a suite of integrated tools, including real-time instant messaging, team workspaces, video conferencing, and desktop sharing, all aimed at revolutionizing your work processes while boosting team productivity and collaboration, regardless of location. By combining these essential communication features into one comprehensive service, employees can minimize the time spent on connecting and maximize their engagement in meaningful conversations. This ensures a seamless communication experience across all devices, allowing users to easily transition from their desktop to mobile without missing a beat. The convenience of being able to pause a discussion on one device and continue it on another exemplifies the simplicity of the platform. With Mitel Teamwork, collaboration is possible anytime and anywhere, whether you're in the office, working from home, or traveling. This flexibility empowers teams to remain connected and efficient, further enhancing their ability to work effectively together.

Enhancing customer experience remains a crucial focus for businesses that prioritize their clientele. However, dismantling the barriers that exist in customer engagement continues to be an arduous task for many organizations. The rapid growth of social media has further exacerbated the divide between digital and traditional engagement methods. Companies are fast approaching a critical juncture where they must find solutions to unite these disparate channels. With over twenty years of expertise in customer experience management, Servion is uniquely positioned to assist businesses in developing their own forward-thinking customer engagement hubs. Rather than following the conventional industry trend of supplying ready-made platforms, Servion adopts a consulting-driven strategy that empowers enterprises to design their tailored customer engagement solutions. By utilizing its proprietary CX platforms in conjunction with strategic technology partnerships, Servion integrates a customized customer engagement hub that effectively encompasses people, processes, and technology. This holistic approach ensures that enterprises not only meet current demands but are also prepared for future challenges in customer engagement.