Verascape Description
Live agents will be less stressed and contact center costs will be lower. Conversational AI virtual agents complement live agent support and enhance the customer experience. Virtual agents handle repetitive and mundane transactions so that live agents can be available for trust-based, high-value interactions. There are no upfront costs. There is no setup fee. Only pay for successful transactions. You only pay for successful transactions. All customer communication channels, digital and voice, can be communicated in one voice. Verascape's intelligent virtual agent can quickly determine customer intent using machine learning and advanced AI analytics. Verascape seamlessly integrates with all IVRs, contact centers platforms, and data repositories, allowing our cloud-based Self-Service as a Service solutions to seamlessly integrate with your existing technical environment.
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Pricing
Pricing Starts At:
$0.40
Pricing Information:
Performance Based
Free Version:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Verascape
Year Founded:
2000
Headquarters:
United States
Website:
www.verascape.com
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
24/7 Live Support
Verascape Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR Software
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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