Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
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Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Viktor
Viktor is an AI-powered coworker built to live natively inside Slack and Microsoft Teams and handle complex tasks autonomously. Equipped with its own cloud computer, Viktor can write and execute code, build and deploy applications, analyze metrics, and manage workflows across more than 3,000 integrated tools. It proactively monitors systems, flags issues, and suggests actionable next steps instead of simply responding to prompts. Teams can request reports, create tickets, audit marketing campaigns, or retrieve analytics directly within Slack conversations. Viktor maintains persistent context over long-running projects, coordinating tasks and deadlines across multiple weeks. It connects seamlessly to platforms like Linear, PostHog, Google Ads, and other business tools to automate cross-functional operations. The agent drafts artifacts such as documents, issues, and updates for approval before execution. With both free and enterprise plans, Viktor scales to match team workload and automation needs. Security and workspace controls ensure safe collaboration within organizational environments. By combining autonomy, integrations, and persistent context, Viktor acts as a highly capable digital teammate embedded in daily workflows.
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Grok Bot
Grok Bot is an AI teammate platform that allows users to assign work to bots across their tools, apps, websites, and business workflows. The platform is designed for AI agents that can sign in to tools, operate them like a user would, and complete projects from start to finish. Users can message bots like teammates on desktop or iOS, give them tasks, and receive completed work or approval requests when needed. Grok Bot supports multiple bots working at once, making it possible to run one bot for outbound sales, another for expenses, another for inbox management, and another for systems or project operations. Bots can learn by watching a user complete a workflow, save that process as a routine, and repeat it later on a schedule. They keep context over time, learn from each other, and can collaborate inside shared threads by passing work between bots. Example workflows include researching accounts, scoring contacts, drafting email and LinkedIn messages, managing receipts, clearing inboxes, preparing follow-ups, booking venues, and creating recap documents. The platform includes a persistent cloud computer that bots share, allowing them to keep files, browser sessions, logins, and context available across work. By combining agentic task execution, tool access, workflow learning, scheduled routines, multi-bot collaboration, and approval checkpoints, Grok Bot helps users turn AI into an active teammate.
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