Vecko Description
Vecko utilizes conversational Artificial Intelligence (AI) to capture the voice of the customer (VoC) and derives actionable insights from a diverse array of digital media, boasting an impressive analysis accuracy exceeding 95%. This innovative platform aids organizations in uncovering the underlying reasons behind NPS and CSAT feedback, empowering them to enhance the overall customer experience. By swiftly pinpointing issues, Vecko enables businesses to expand their capabilities to surpass customer expectations while addressing potential problems before they escalate into significant barriers to customer loyalty. With its proprietary analytics and custom-developed algorithms, Vecko streamlines the interpretation of customer feedback by incorporating a comprehensive understanding of industry-specific language and terminology. As a result, organizations can achieve over 95% accuracy in understanding customer statements without necessitating further parsing, processing, or validation. Ultimately, Vecko transforms how businesses interact with customer insights, ensuring they remain ahead of the curve in meeting customer needs.
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QueryPal
Revolutionize Your Support Team with Seamless Automation
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Ada
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Cognigy.AI
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Company Details
Company:
Enghouse Interactive
Year Founded:
1984
Headquarters:
United States
Website:
www.enghouseinteractive.com/ai-insights-vecko-americas
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
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Business Hours
Online Support
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