Vagaro Reviews

Summary: It's ok but not great. It's usable and basically functional, but I wouldn't recommend it in general.

Positive: I use Vagaro to track hours and classes for my job. Its ok, but less intuitive to use than other programs I've used, and some of the features are not done well. Plus the app lacks features so some important tasks can only be done on desktop.

Negative: The app lacks features, occasionally glitches, and it's a bit clumsy to use. Some tappable items are way too close together so you accidentally open one thing when you're wanting something else.

Summary: Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money.

Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike.
I used it to run my yoga and fitness studio.
Vagaro is not at all suitable for fitness businesses.
The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees,
discounts as well as prepaid punch cards in a way it helps you as a business owner.
I spent a lot of time to build workarounds for features that were supposed to work,
but actually never worked the way they were intended.
Customers regularly get confused by the way pricing for memberships is shown on the sales pages,
which either drives them away or they need to call the business to purchase something.
I lost lots of customers as well as money because of the many issues the app has.

For the entire last month the software sent out receipts to my customers, but never collected associated fees.
Customer support confirmed that Vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email,
saying that Vagaro is not able to compensate me for the lost money.

Positive: + visually appealing application
+ promised to handle booking, payment processing and member management, but is unreliable in all of it.

Negative: - unreliable features. You often don't know if payments actually went through and there is no way of verifying yourself.
- Customer support told me numerous times that my issue was solved, when it actually was not solved.