UENI Reviews

Summary: I am not at all happy and still waiting on a response and a resolution to the many serious issues I’ve been experiencing.

Positive: The cost - which turns out IS too good to be true! Sadly- I don’t have anything good to say while my website is losing money and giving me an unprofessional appearance, and this has been going on for over a month and UENI still hasn’t fixed the issues! People cannot pay on my site because of a glitch in their system among other issues that they assured me would be taken care of and they are not!

Negative: Everything else!
Not being able to talk to support on the phone! Losing money because my customers can’t pay online, and I’m still waiting for you to fix it! Pay pal isn’t correctly linked because not all my customers show up on my website. I have had ongoing problems and they are still not fixed and I was supposed to receive a phone call today concerning this and I have not heard back. It would be comical except IT IS COSTING ME MONEY And it looks totally unprofessional! And no one is bothering to do anything about it!

Summary: Unfortunately, if I had it to do over again, I would not consider UENI as an option. The price for the website was what prompted my decision to purchase.

Positive: Ease of information input. Just answer the presented questions and the site is built based on your responses.

Negative: Pictures did not represent our service. The domain name is different from my original domain name (does not match printed materials). Redundancy of the verbiage of what we do. Double billing from UENI website. (Over a week and still not corrected). The offer states complete in three days, did not happen. It took 4.5 days with no explanation as to why.

Summary: I have not done anything with the website at this point, as I've not had enough time, but I hope there will be a way to change where the site refers to my practice as "our" and "we"! I am a sole practitioner.

Positive: It seemed simple enough at the beginning. So, I am supposed to use at least 100 characters minimum in order to submit this review; however, I do not have enough positive things to say in order to meet the minimum requirement.

Negative: The initial price of $79 pay one time only, sounded too good to be true, as I was surprised to find out I would need a domain name in order to do anything with the website and the cost of that was a surprise. If I'd know about the domain name and how much more it would cost, before going through the entire process of answering the questions for the site, I may have still gone ahead with it, or I may not have, at least I would have felt as though it was clear to me from the start.

Summary: Took a little longer than 3 days but I expected that. Still was built in a decent time. I will repurpose this site for my coaching business.

Positive: I am going to keep the service and the website and use it for my coaching business and not my Nonprofit.

Negative: My current website has better features. More interactive and visually more appealing.

Summary: I’ve had some difficulty with getting discounts. I tried getting credit one time in effort to change to an annual payment schedule but UENI would not budge. I am still paying UENI monthly!! TERRIBLE.

Positive: The customer service is good. But only when I can speak with someone over the phone. I am not a fan of not being able to speak with the people taking my money.

Negative: There aren’t live persons to talk to at a dial. I find it terrible that one cannot speak with a customer service representative at a dial. Any good company would not make it difficult for their clients to contact them over the phone.

Summary: I’m still figuring ok if I will be keeping this service or if I will be moving elsewhere.

Positive: I liked the idea of a flat rate for lifetime services.

Negative: I was under the impression that it was coming with my own .com, but it doesn’t.

Summary: Love the concept, wish i knew more about how to approach website to edit. Also, need more comprehensive info on how to use my website emails.

Positive: Website - built logo - have domain name, domain emails; able to edit site (which i'm not sure how to do); helpful - lots of help on line - but not even knowing what questions to ask.

Negative: I'm not tech savvy enough to know what i need to do. unable to get into website emails.

Summary: It's the first time I have had to change the content on a web site so I have no comparisons. I would also much rather talk to a person directly when we have an issue as it is very time consuming and confusing when you are trying to explain a problem and trying to work out what needs to be done even if the person on the 'other end' is trying to help us out.

Positive: The customer service is prompt and has been helpful when we had difficulties in moving images around in the gallery.
The web page looks clean and bright.

Negative: It would be better if there were more choice of templates.
It would be good if there were better options for manipulating the images. It has been quite frustrating and time consuming when we have wanted to reorder the images in the different sections like the gallery.
It would also be better for us to have more images allowed within the different sections so that customers could see more products/ types/ styles.
It is rather frustrating that there are not enough icons available in the latest news and events section. It barely gives us the opportunity to say much at all.

Summary: Positive. Overall still setting up and need assistance but a pro more than a con.

Positive: Easy to navigate they set it up basically to get it started... offers constant updates... professional design.

Negative: Limited functionality gallery giving me issues and hard to set up customized sections.

Summary: Would recommend, i am hoping to solve the only negative once I have my follow up phone call with them.

Positive: The communication was excellent, the website was colourful and is easy to edit once it has been made.

Negative: It wasn't set up so that several items could be selected.

Summary: I like UENI and have told others about the website. I am still trying to figure out ways to enhance my website.

Positive: You can contact someone to assist you with ideas and challenges online or by phone. There are nice options to format your home page.

Negative: Wanted to add music and videos to opening of website and on other pages and not clear how to do that.

Summary: Really easy and job well done. I at least have something structured that I can build on. More than happy.

Positive: Professional job and really simple. Knew exactly what I needed with the information I provided. I can focus on my job now.

Negative: Nothing. I couldn't have done this myself as I have no real sense of what to do but this is what these guys do and do well.

Summary: So far so good, looking forward to investigating further and in all likelihood will upgrade, just waiting for an even better offer.

Positive: So far all seems good, have not had time to dig deep into the site.
Support seems good, even the generic upsell discount from the founder.
Look forward to playing with this to see the full capabilities.

Negative: Hate the upsell. If it sounds too good to be true comes to mind but losing 49.00 pounds to investigate is well worth it even if I bin the project. What I don't like is half way through the project being told I would have to pay another 400.00 to have all the features. To add insult to injury when I opted out I was immediately offered a 50% discount, just hate this ploy. Would have been furious had I paid the 400.00 only to find out I could have got a 50% discount had I held out!

Summary: Good value for price compared to competitors. Still needs some work, but hopefully editing will be an easy process.

Positive: Fairly simple to sign up.
Quick, although some delays.
Dealt with queries well when we email across.

Negative: Interface to upload info had a bug so this meant lost opportunities to add to first draft.

Summary: This is my first website so I do not have any comparison but all my customer service contacts have been very positive with friendly and knowledgeable staff.
I do like the website but feel frustrated when trying to navigate and work through my actions and they haven't been updated.

Positive: Friendly customer support.
Prompt email response.
Website template easy to use.
Customisable sections which is great for personalisation.

Negative: Unable to accept voucher/discount codes on checkout.
Doesn't always update actions on dashboard.
The links to other sites are not always clear.