QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Emtrain
Our online training (via our LXP or xAPI to your LMS) provides online training employees actually appreciate plus skills assessments and risk benchmarking.
Compliance courses for Preventing Workplace Harassment, Cybersecurity, Global Data Privacy, AI Governance, and more. Content is written by lawyers with decades of expertise preventing workplace harassment & motivating business compliance. Our flagship anti-harassment courses meet all relevant laws (CA, NY, IL, UK, AUS, CAN, IND, MEX, etc.) Emtrain courses include binge-worthy workplace video, interactive scenarios, skill building techniques, reflection questions, completion certificates, and litigation-ready reports.
100+ microlessons for continued learning OR to remediate disrespectful or non-compliant behaviors.
Clients include Cisco, Degreed, Genentech, Glassdoor, Google, Instacart, NPR, Whirlpool.
Partners: Workday Cloud Connect; Udemy Business; Ninjio
Don't just check the compliance box. Your co-workers deserve more!
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Parafact
Parafact is an innovative platform powered by artificial intelligence that allows users to verify the authenticity of any text, whether generated by humans or AI, in real time by utilizing credible sources. Users can easily check texts by copying and pasting them into the platform, after which Parafact promptly assesses the content and supplies citations for each validated assertion. This versatile tool is perfect for numerous writing formats, such as research papers, articles, blog entries, and social media posts. Parafact employs cutting-edge AI technologies to maintain a high level of accuracy and dependability throughout its verification process. Furthermore, it includes a developer-friendly API that facilitates the straightforward incorporation of its fact-checking capabilities into other software applications. The fully automated nature of the platform allows users to conserve considerable time and effort compared to traditional, manual fact-checking approaches. Regardless of whether you are an independent verifier or a large-scale organization in need of dependable assessments, we offer various plans designed to meet your specific requirements, ensuring that everyone can benefit from enhanced information integrity.
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Originality.ai
Originality.ai is an all-in-one AI and plagiarism detection solution built for serious content verification. It offers one of the most accurate AI detectors available, capable of identifying AI-generated, AI-edited, and mixed-authorship text. Users can scan text, PDFs, or URLs for AI usage, plagiarism, grammar issues, factual accuracy, and readability. The platform provides detailed reports with sentence-level highlights and shareable results for proof of originality. Originality.ai also includes a Chrome extension that can replay how a document was written, helping prevent false accusations. Its tools are designed for real-world publishing, marketing, and educational use rather than purely academic analysis. Flexible models allow organizations to choose strict or AI-tolerant detection policies. The platform supports bulk scanning and enterprise workflows. Data is encrypted and never used for AI training without consent. Originality.ai helps teams enforce content standards at scale.
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