TrackDrive Description

Trackdrive enhances both inbound and outbound interactions with your leads, allowing communication through various channels such as telephone calls, SMS, emails, and integrations. With robust call analytics, it offers valuable insights into conversion rates stemming from both online and offline sources, enabling you to assess call conversions linked to your marketing strategies. You can effectively monitor traffic sources, URL keywords, and custom tokens all in one platform. Additionally, it automates the scheduling of contact with leads, facilitating lead conversion through SMS, emails, and outbound calls. The system allows you to set up Call Center Agents to manage consumer calls seamlessly within Trackdrive. It also includes a feature for automatically forwarding calls to your highest-earning buyers, while enabling these buyers to compete for calls through Real Time Bidding to boost their call volume. Moreover, Trackdrive supports integration with a variety of third-party systems, allowing you to connect easily to platforms like Zoho CRM, AWS S3, Cake, Google Adwords, HasOffers, Infusionsoft, and several others, thereby enhancing your marketing efficiency and reach. This integration capability ensures that your business processes remain streamlined and effective across multiple channels.

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Integrations

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Reviews - 3 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
TrackDrive
Year Founded:
2016
Headquarters:
United States
Website:
trackdrive.net

Media

TrackDrive Screenshot 1
TrackDrive Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support

TrackDrive Features and Options

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Transcription Software

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

TrackDrive User Reviews

Write a Review
  • Name: Ron T.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    There isn't a better call platform out there....

    Edited: Apr 23 2023

    Summary: Our experience with TD has been great. I'm extremely happy with TD as a whole. I cannot stress to you how good it feels to not have to worry about the pitfalls of other systems. If you value working on a stable platform with the ability to pretty much do anything and with automation, TD is the answer for you. For us, working with TD is a no brainer.

    Positive: It's loaded with features, tools, and automation to help you run your business effortlessly. All of this while giving you full peace of mind.
    TD's support team is awesome! They're always there to help if you need it.
    TD is very cost effective compared to others. Saving money is always a plus in my book!
    Phone issues are very rare with TD. The system is up 99.99999% of the time.
    You can purchase Pristine numbers thru TD.
    You can get a free trial, just ask the agent you speak with.

    Negative: TD needs a better UI.
    TD lacks a mobile version or an app.

    Read More...
  • Name: Hans Peter J.
    Job Title: CEO
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Most Sophisticated Call Tracking Platform with Amazing Support

    Date: Apr 22 2023

    Summary: Excellent call tracking platform. It's actually way more than a call-tracking platform. You can run a full-blown call center with TrackDrive and you can do all kinds of automation like lead-to-call automation but I am not using those features currently. I especially like that I can decide to enable DNC checking and then every incoming call is automatically checked against the federal DNC. That feature alone saves up to USD 20k per year.

    Positive: If I can't easily find it I ask TrackDrive support and they'll do it for me. All call-tracking platforms have a learning curve. They gave me a dedicated support group with 12 engineers and coders right from the start. For the most part, everything runs smoothly but if I have a question there is always somebody who shows me how to do it with detailed screenshots.

    Negative: When working on my smaller Macbook Air the UI is not perfect without a mouse and on my iPhone, it does not remember the login information from session to session. They are currently working on updating the UI though.

    Read More...
  • Name: Vic T.
    Job Title: Marketing Specialist
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing tool if you're not lazy (most ppl) to learn all the capabilities

    Date: Apr 21 2023

    Summary: Amazing software and good rates. We use it every singe day. We have not found a better alternative yet.

    Positive: The features are amazing. The amount of things we have TrackDrive doing for our business right now with the calling, schedules, SMS, Webhooks, and dialing beats all the others we tried and still use in slammer capacity (Ringba, Retreaver).

    Negative: Takes a bit more time to learn how to use.

    Read More...
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