TracPro Reviews

TracPro Description

You have recently taken charge of a significant service agreement previously managed by a colleague, only to discover that essential contract files and communications between the involved parties are incomplete and many records are missing. While available records suggest that performance standards are being met and customer satisfaction is reportedly high, informal discussions among the contract management team imply a different reality. After diligent searching, you finally find a physical copy of the service agreement, but to your dismay, it remains unsigned by the provider. Furthermore, while the agreement outlines several key performance indicators, it lacks any objective and quantifiable performance targets. To complicate matters further, upon reviewing the document, you realize that the option to renew the contract will expire in just three months, with no opportunity for unilateral extension. This situation necessitates immediate attention to rectify the underlying issues and evaluate the current status of the service agreement before the deadline approaches.