Topbox Description
Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails.
Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services.
Topbox will help you unlock the insights in your customer interactions with Topbox.
Topbox Alternatives
Sogolytics
Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems.
SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES.
SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.
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Local Measure Engage
Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS.
Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs.
Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes.
To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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Recurly
Our partnership and platform accelerates and enhances every aspect of the subscription lifecycle—from plans, pricing, and promotions and subscriber management, to payments optimization, recurring billing, churn management, and revenue recognition. Recurly delivers:
- Scalability: Our platform is built for growth, adapting effortlessly to your evolving needs. Enter new markets and manage expansion without skipping a beat.
- Subscription Insights: Gain data-driven expertise on subscriber behaviors and preferences, empowering you to make strategic decisions that bolster your bottom line.
- Subscriber Retention: We perfect the art of retention through personalization for heightening customer engagement and robust churn management solutions.
- Profitable Growth: Our technology isn't just sustaining; it's growth-accelerating, driving operational efficiency and fostering innovation.
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Feedbackly
Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation.
Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback.
Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey.
Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.
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Pricing
Pricing Information:
Consumption-based model, based on the number of customer interactions that are processed annually
Integrations
Company Details
Company:
Topbox, Inc.
Headquarters:
United States
Website:
topbox.io
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support
Topbox Features and Options
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Topbox User Reviews
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