QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Epsilon3
Epsilon3 is the leading AI-powered procedure and resource management tool designed for teams building, testing, and operating advanced products and systems.
✔ Save Time & Money
Avoid costly delays, mistakes, and inefficiencies by automatically tracking procedures and resources.
✔ Prevent Failures
Ensure the right step is completed at the right time with conditional logic and built-in revision control.
✔ Optimize Collaboration
Real-time progress updates and role-based sign-offs keep your stakeholders on the same page.
✔ Continuously Improve
Advanced data analytics and automated reporting enable rapid iteration and data-driven decisions.
Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations.
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Bacula Enterprise
Bacula Enterprise offers a single platform that provides cloud backup and recovery software for the Modern Data Center. Bacula Enterprise backup & recovery software is ideal for medium and large businesses. It offers unique innovation, modern architecture and business value benefits, as well as low cost of ownership.
Bacula Enterprise corporate backup software solution uses unique technologies that increase the interoperability of Bacula Enterprise into many IT environments, such as managed service providers, software vendors, cloud providers, enterprise data centers, and cloud providers.
Bacula Enterprise is used by thousands of organizations around the world in mission-critical environments such as NASA, Texas A&M University and Unicredit. Bacula offers more security features than other vendors and advanced hybrid Cloud connectivity to Amazon S3, Google, Oracle, and many others.
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nxtAERO
Similarly, it offers professionals a collection of highly tailored and specialized instruments designed to address their specific operational requirements. IAI grants licenses for its nxtAERO products to various entities, including NASA, FAA, and DOD. The Kinematic Trajectory Generator (KTG) stands out as a verified, medium fidelity generator for 4D trajectories, transitioning from wheels-off to wheels-on conditions. KTG specifically employs Eurocontrol’s BADA aircraft performance data to create standard LNAV, VNAV, and 4D trajectories. In addition, it utilizes a total energy model to produce off-nominal trajectories. Available as a Java-based library, KTG comes with well-documented APIs that facilitate integration with external simulation tools. Moreover, KTG is designed to work seamlessly with NASA’s Airspace Concept Evaluation System (ACES). Developed through NASA SBIRs, KTG is now commercially accessible through IAI, making it a valuable resource for organizations looking to enhance their operational capabilities. This innovative tool not only streamlines trajectory generation but also supports a variety of applications in the aerospace industry.
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