Textkernel Mid Office Integrations

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

Textkernel, a global leader of AI-powered HR and recruitment technology, delivers innovative solutions to more than 2,500 software vendors and corporate and staffing organisations worldwide. Our expertise is in multilingual parsing and semantic search, skill and professional taxonomies and labor market intelligence. We also offer automated candidate engagement and a mid-office solution for staffing firms. Our AI-driven recruitment solutions simplify the process, resulting in improved candidate matches, reduced time, and better decision-making. Make data-driven decisions and gain valuable insights. Boost productivity, reduce manual tasks, and stay competitive in the talent market. Our modular approach consists of products that are combined, configured and customized to address the challenges that are most important to your organization. Our AI-powered products automate and streamline the recruitment and talent management process, seamlessly integrating existing HR technology.

A single solution designed for your entire organization. This software application is tailored to simplify all your administrative tasks. With our software, you can enhance the flow of information and communication throughout your organization. This leads to greater effectiveness and efficiency for your company. Our software was developed to be flexible and can be fully customized to meet the specific needs of your business and industry, eliminating the need for costly bespoke solutions! Are you in search of software that can be accessed from any device, at any time, and from anywhere? Our cloud-based solution empowers you to retrieve all your business data whenever and wherever it is needed, ensuring that you stay connected and productive on the go. Additionally, this adaptability ensures that your organization can evolve alongside changing demands and technological advancements.

Leveraging extensive industry expertise, we have crafted a contemporary platform that facilitates the entire Recruitment & Selection, Temp recruitment, and Staffing processes from a unified system. Collaborating with esteemed partners, Carerix provides cutting-edge solutions tailored to meet your individual needs and align with current market trends. With the help of dashboards for Sales, Recruitment, and Management, you gain immediate clarity on operational status, enabling quicker and more accurate decision-making. The platform's standard features and integrated functionalities can be adapted to fit the specific requirements of your sector. The Carerix Recruitment edition provides swift access to your processes while enabling seamless oversight of all business activities within your organization. Additionally, consultants can enhance their efficiency through intelligent workflows and supportive tools, fostering better collaboration among team members. Overall, this innovative approach not only streamlines operations but also positions your organization for greater success in a competitive landscape.