Ticketing As A Service Description
Microsoft Teams Certified Ticketing System to manage bug, incident and service requests.
Ticketing as a Service increases efficiency by organizing incidents, requests and other information. It allows teams to provide great service while reducing wasted time and lost work. Microsoft 365 certification ensures that data is managed in a secure, confidential and compliant manner.
Key benefits:
- Maintains records, helps prioritise, speeds up resolution and tracks performance.
Ideal for any team, including HR, Marketing and Legal, IT and more.
Key Features:
- Ticket Management, Chatbot Notifications, Custom Fields, Export Options, Unlimited Users, and Support for External Users via Email.
Multi-language Support: English, French German, Korean, Indonesian and more.
- Integrated with Microsoft Teams : intuitive UI, multichannel, SSO and ready for analytics.
Ticketing As A Service Alternatives
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Freshservice
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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GoTo Resolve
GoToResolve is a refreshingly simple IT support tool that adapts to the way your team works today. Our all-in-one IT platform will help you support your workforce from anywhere. All your IT needs are covered with our all-in-one platform. It's as simple as speaking to someone. Agents and employees can get more done with time-optimizing features such as unattended access, multi-session handling, and multi-session management. Systems are protected while businesses run smoothly. Remote access, support and ticketing are all possible together. Remote and in-house teams can access GoTo Resolve more easily. You can speed up resolutions by using a frictionless, fast join flow. All the tools agents need to resolve problems are available right there.
- In-session system diagnostics
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Pricing
Pricing Starts At:
$8.75/Organization/Month
Free Version:
Yes
Free Trial:
Yes
Company Details
Company:
TeamsWork
Website:
www.teamswork.app/best-microsoft-teams-ticketing-service-desk
Media
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Product Details
Platforms
SaaS
Type of Training
Documentation
Videos
Customer Support
Online
Ticketing As A Service Features and Options
Issue Tracking Software
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
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