Tapi Maintenance Tracker Description

Tapi is an online platform for property managers that offers maintenance and repair software.

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Integrations

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Reviews - 3 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
Tapi
Year Founded:
2016
Headquarters:
New Zealand
Website:
www.tapihq.com

Media

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Product Details

Platforms
SaaS

Tapi Maintenance Tracker Features and Options

Building Maintenance Software

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

Tapi Maintenance Tracker User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Property Manager
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Annoying and waste of time

    Date: May 19 2024

    Summary: Bad. I do not recommend . There is no easy access. The reporting process is annoying not quick and tenants don’t have the time to sit there and speak for the robot and also you have no proof that you’ve reported this maintenance. This could be an issue for tenants needed to go to tribunal or breach and issue because there is no confirmation you’ve even lodged, maintenance

    Positive: They really are no Pros to this product in my opinion. As I don’t use this in my daily work as a property manager I can’t speak of the side of the property management but as the tenant this is a ridiculous product.

    Negative: The system takes away the ease of reporting for a tenant. It is a lengthy process and a waste of time talking to a robot. The app should automatically log straight to a property manager not a silly chat with a robot. I don’t have time for that as a property manager as well as a tenant I’m so glad that I don’t have anything like this for my tenants at work. they do not provide any confirmation or proof that you’ve lodged maintenance and this can be detrimental to a tribunal case or a breach that needs to be lodged by a tenant against an agent.

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  • Name: Jason B.
    Job Title: Head of department
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Lies lies and more lies

    Date: Aug 09 2023

    Summary: High pressure tactics with a bait and switch model. The platform is underwhelming and no one on our team liked it.

    Thankfully they let us out of our contract when we pressed them as they had no way to enforce it.

    Avoid at all costs.

    Positive: The sales pitch, they were great at selling us the solution knowing that it didn't do what they said to us.

    Negative: Everything they say they have they don't. They have fired most of their staff and the ones they have tell you anything to get you to sign up.

    Once you do you realise it is all smoke and mirrors.

    They pay people to say they are great in forums where we found out about them, but as it turns out they don't use it they just promote it for a fee.

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  • Name: Anonymous (Verified)
    Job Title: Head of department
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Basic and lacks functionality

    Date: Sep 03 2022

    Summary: Poor nasty low end tech. We have given lots of feedback and they never listen. Same program for 2 years no new features of improvements.

    Positive: Not much it is just old and no real functionality. They tried to build something but are distracted and haven't updated it for ages.

    Negative: Pretty much everything.

    Clunky, no updates, slow and everyone disliked it.

    Avoid.

    Read More...
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