Talkdesk Description

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

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Pricing

Pricing Starts At:
$45 per month
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Talkdesk
Year Founded:
2011
Headquarters:
United States
Website:
www.talkdesk.com

Media

Talkdesk Screenshot 1
Talkdesk Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Live Rep (24/7)
Online Support

Talkdesk Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Sales Enablement Software

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Talkdesk Lists

Talkdesk User Reviews

Write a Review
  • Name: Shruti K.
    Job Title: SMM Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Professional call centre software

    Date: Jul 22 2020

    Summary: E-Commerce platform. To optimise our global business it also provide local and toll free numbers. Integrated CRM. User friendly software. Promote collaboration with one click dialing. Keeps data track of relevant customers. Easy to use. Loved it.

    Positive: Talkdesk is a cloud call center software. Simple and powerful software. Provide live call recording like inbound calls and outbound calls. Professional and seamless experience. Some of its features are queue to voice mail, queue call back, custom messages and music. Voicemail transcriptions and notification saves time a lot. Maximize efficiency simple and easy to use software. Business hours can be easily configured. Clean user interface.

    Negative: Efficient way to track our productivity and activity. No cons.

    Read More...
  • Name: Max S.
    Job Title: Contact Center Engieer
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing Cloud Contact Center

    Date: Feb 12 2021

    Summary: Love using this product for contact centers, with the integration to salesforce it makes everything easier.

    Positive: Able to connect to just about anything, OOB integrations with most CRMs, reporting, able to call anywhere in the world with just an internet connection.

    Negative: No unified communications abilities only contact center functions, other than that everything is good.

    Read More...
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