Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Robin by Atera
Robin by Atera is an autonomous IT support solution that helps organizations resolve device and cloud-related issues automatically. The system functions as an AI-powered IT agent capable of handling support requests from employees across communication channels such as Slack, Microsoft Teams, email, and service portals. Robin analyzes incoming requests, verifies user identity through integrations with systems like Okta, Azure AD, or Google Workspace, and collects the necessary technical data to diagnose the issue. The platform can perform actions directly on endpoints, including installing applications, restarting devices, managing updates, resolving network issues, and troubleshooting system performance problems. Robin is designed to take full ownership of support incidents, investigating the problem, applying approved fixes, confirming resolution, and closing the ticket. The system continuously learns from previous incidents and outcomes, improving its ability to resolve future issues automatically. Through integrations with IT service management platforms and internal tools, Robin can execute workflows securely across an organization’s technology stack. By automating common IT support tasks, Robin helps reduce ticket backlogs, improve employee productivity, and minimize the need for additional IT staff.
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MedGEO
MedGeo is a pioneering health platform that reconnects healthcare professionals with patients through cutting-edge digital solutions developed by clinicians. This initiative collaborates with startups, healthcare providers, administrators, and industry leaders to create software that enhances clinical workflows. With a foundation rooted in the knowledge of distinguished global health, surgical, and medical experts, MedGEO draws from decades of practical experience in over 100 countries, offering a distinct viewpoint on healthcare technology. In today's hospitals, the corridors are often filled with numerous computers and tangled cables, illustrating a disorganized system where different technologies rarely communicate effectively. Consequently, healthcare staff find themselves engaging more with technology than with patients, while clinicians frequently spend excessive time on data entry instead of direct care. By streamlining processes for healthcare providers, administrators, pharmaceutical companies, and the medical asset sector, MedGEO aims to transform the healthcare experience, allowing professionals to focus more on patient care rather than on navigating complex systems. This approach not only enhances efficiency but also fosters better patient outcomes in an increasingly digital age.
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FastTrack
Infinitus offers FastTrack™, an AI copilot designed to revolutionize healthcare administrative tasks. By automating repetitive tasks such as claim status follow-ups, prior authorizations, and benefit verifications, FastTrack™ saves employees time and enhances team performance. The solution bypasses payor IVRs and reduces downtime, allowing businesses to scale without needing additional staff. With AI-powered features like intelligent call initiation, real-time call management, and IVR navigation, Infinitus supports healthcare providers, payors, and pharmaceutical companies in meeting SLAs and improving efficiency. The platform is HIPAA and SOC 2 Type 2 compliant, ensuring secure, enterprise-ready solutions for healthcare.
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