SysAid Reviews

Summary: Overall, it's a great ITSM software with a lot of customization option available. It has rich features and is competitively priced.

Positive: It has a built-in asset management solution which helps you to view, secure and manage your assets from within your service desk.
It's in built automation capabilities saves desk agents from manual and repetitive tasks.
Great customization options.
Easy tracking of service tickets.

Negative: The only thing I feel right now, is that the User Interface needs some improvement.

Summary: Overall, SysAid can be used as a helpdesk by any organization, from small to big. It offers some useful tools like asset and patch management.

Positive: - It is very easy to set up and install Sys Aid.
- It is very integration-friendly, can be integrated with almost all the relevant software.
- It has some useful features like asset management and tracking.

Negative: - Licensing is only limited to 250 assets.
- The GUI can be improved.

Summary: In general terms, having this service requires a very high investment. However, we highly recommend this tool since it channels a mandatory contact with customers based on their different contact extensions. It also has a very easy to use platform and has generated an increase in internal productivity and growth in terms of quality of service.

Positive: SysAid provides us with very complete tools for optimal management within Call Centers. It offers a varied system of communication channels which gives us different strategies to engage our customers again. It is also excellent for the elaboration of reports and reports with the information of the users in our database.

Negative: The service offered by SysAid has a value of 89USD per team, which compared to other providers is very expensive. In addition, the application search engine does not provide detailed information based on customer experience with our service and does not provide support solution to improve the experience.

Summary: Overall, SysAid is an extremely useful tool for any organization, it is easy to use with a simple UI, there are some cons but they can be fixed updates.

Positive: -The installation and initial setup are quite easy.
-Its UI is straightforward and very quick and easy to use.
-It has built-in asset management tools for a better user experience.
-The customer service is quick and helpful.

Negative: -The only con SysAid has that its UI is very outdated, Also its analytics need more improvement.

Summary: Good tool for ITSM, but cannot do deep analytics.

Positive: Available on-premise and Cloud, Support in Spanish and english, topicalized options available by professional service.

Negative: Cloud is very restricted access to database, you cannot Access certain data via reports.

Summary: Great product, great support team, awesome service delivery and the great overall experience in tracking tickets.

Positive: Great interface, fast response from support team, easy to set up and use in existing environment and customizable.

Negative: Complex reports are not easy to handle, needs some knowledge to set it up or a team.

Summary: It is easy to use. User friendly. Excellent to control incidents and requests.
Helps to improve SLA and control for how our technicians work on the incidents.

Positive: -Good managing Time to resolve on Service Requests
- Excellent Support when there is an issue
- Basic reporting for Service Requests
- Very good using templates, and predefined expected times
- Good for handling statuses for requests

Negative: - Complex reporting with 2 or more tables involved
- Database integrity

Summary: Overall the product is doing well and exactly what we need. We were able to replace 5 products with this one.

Positive: Our company enjoy the Workflow processes between departments such as purchase orders, billing disputes, tickets and asset management.

Negative: The difficulty in setting up the workflow process.

Summary: An efficient application which is easy to set up, install and implement. It has got almost all the features you need for a ticketing system at one place.

Positive: They have an amazing and up to date tech support team. They are tailored to your needs and includes a wide variety of features.

Negative: Gotta know basic coding element to allow notifications.

Summary: A good ITSM package that ticks every box, if a little intimidating at times. The modular design lets you explore features at your own pace.

Positive: SysAid provides a good range of features that are very in-depth. The service desk is simple and effective and the asset management is highly comprehensive.

Negative: Some basic service desk features could be improved, such as communicating with submit users .

Summary: Good System,
Great Value Add
Good Reports and Dashboards
Requires very little maintenance
External database interface can be a little troublesome
Very Secure system

Positive: Automation
Look and Feel
Ease of use for End-User
Ability to customize
Mobile App
Device Scanner
Remote Agent Deployment

Negative: Initial Setup Difficulty
Patch Upgrades can cause some problems

Summary: Overall SysAid is a great tool to maximize the productivity of your sysadmin team and also reduce the number of people required in the team.

Positive: - I like how SysAid is tailored to the needs of the customer instead of being a boring out of the box solution. This really helps us remove the clutter and have only what's needed.
- Drastically improves productivity of the admin team.

Negative: - No major cons per se but the pricing policies and options can get a bit confusing.
- The learning curve can be a bit steep during the setup stages.

Summary: Management workflow, can connect to power bi for more option to do.
Can be integrated for Microsoft Teams, TeamViewer and Zapier.
Good mobile app.

Positive: Ticketing, Service Desk Automation, mobile solution, integration some platform, Power BI, API, Survey and Advanced Reporting.

Negative: Cost for small business, more option for survey. For example if we want to survey only for some group or do survey for 1 month.

Summary: It is useful in generating clear reports to analyze the Data more efficiently.
Implementation of AI Chatbot has helped the end users without relying on calling the Servicedesk.
After cloud migration the response is faster, and we are able to create tickets in much lesser time. We are able to seamlessly pullup daily, weekly and monthly reports without any delay

Positive: Easily trainable to new staff.
Integration with Teams, Office 365 is seamless.
New AI Chatbot is very useful.

Negative: 1 con i would think of is adding new field items in SysAid.
It takes 24 hours for it to come into live environment.
Database refresh could be faster, but can't complain.

Summary: SysAid is a robust ITSM tool offering comprehensive features for ticketing, asset management, and automation. While it excels in customizability and integration, initial setup and performance at scale could be improved. Ideal for organizations seeking a flexible and scalable ITSM solution.

Positive: - Customizable workflows, forms, and self-service portal.
- Strong integration options (e.g., Active Directory, Office 365).
- Automation and AI capabilities streamline processes.
- User-friendly mobile app for on-the-go management.
- Robust reporting and analytics for actionable insights.
- Effective self-service portal reduces IT workload.

Negative: - Complex Initial Setup: Customization and configuration can be time-consuming for new users.
- Performance Issues: Slower response times with large data sets or during peak usage.
- Limited UI Modernization: User interface could benefit from a more modern and intuitive design