Spothopper Reviews

Summary: I'm so frustrated with what I've gotten from this company. website has not helped like they claimed it would and the price is stupid. If spot hopper decides to get ahold of me and fix my contract / refund me some money I might remove this complaint. but in all honesty, I would avoid using spot hopper.

Positive: Website looks nice but way too many mistakes and annoying pop ups / spamming customers with annoying emails.

Negative: Extremely overpriced for what its worth. Go with someone else.

Summary: There are better alternatives! Or find a real design company to handle your site with proper customer service. Don't go with them if you are running Toast POS! And definitely keep track of all your bank statements, as well as alert bank to block their access upon finishing the payments.

Positive: Their presentation of materials from their salespeople was great.

Negative: Once you sign on the contract, the salespeople disappear and they hand you over to an email in the sky, with a template site creation that is less impressive than a basic site on Wix. Nothing the salespeople promised came to fruition. The photographer they supplied was less than professional and the pictures could have been done better by my bar staff. (Actually, we had them redo the pictures.) I took down the website after six months, and continued to make payments on the contract, and upon canceling the service at the end of the contract, they have repeatedly billed me for additional time. I have dealt with four different people there, and there doesn't seem to be any communication between the departments. Now they are stating that only 6 of the 12 payments were made, and they want to charge my account for the rest - this is when I called to have them reverse the 2nd erroneous withdrawal. There is no one to call direct, and emails get put up a chain of command that takes days to get back to you.

Summary: It has been horrible- do not waste your time and money with this software. If someone has no idea about websites/marketing/etc it might be a little useful- but other than that it is a complete waste of time and money.

Positive: The video is nice- that's about where it stops.
I guess the ability to change the menu in real time is better than single platform.

Negative: Nothing about this works well.
You do not have the ability to control users access level- we wanted mgmt to be able to access bookings only, but it's either all or nothing access.
The site is just a basic template for every concept- they do not seem to be able to handle a multi-unit concept.
Using only google fonts is an absolute joke.
We don't have the ability to schedule posts on our time- it tries to be smart, but I've tried to post something for a specific day and it always goes out after that.
There are so many more cons.