SmileBack Description

SmileBack® stands out as the sole customer feedback platform meticulously crafted for Managed Service Providers (MSPs), concentrating solely on enhancing customer satisfaction. By obtaining immediate feedback, you can conserve time, refine your services, and elevate your clients' overall experience. Gain insights into your customers' perceptions of your offerings through a feedback system that prioritizes Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With both quantitative and qualitative insights at your disposal, you will be empowered to leverage data to boost operational efficiency, retain a larger customer base, and broaden your business's scope. By systematically gathering and examining survey responses, you can elevate service quality and streamline operations. Quickly pinpoint service shortcomings and replicate effective processes by recognizing both challenges and successes experienced by customers. The integration with your current systems is seamless, allowing for the automation of repetitive tasks. SmileBack® is designed to easily fit into your daily operations, minimizing obstacles and paving the way for your success while enhancing your understanding of customer needs. This holistic approach ensures that you are always in tune with your clients, fostering stronger relationships and loyalty.

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Pricing

Pricing Starts At:
$58 per month
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
SmileBack
Year Founded:
2012
Headquarters:
United States
Website:
www.smileback.com

Media

Play Video SmileBack Screenshot 1 SmileBack Screenshot 2
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Online Support

SmileBack Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

SmileBack User Reviews

Write a Review
  • Name: Eileen W.
    Job Title: Partner
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Quick and Easy CSAT

    Date: Jan 08 2025

    Summary: SmileBack has made getting customer feedback easy and reliable and has also increased the feedback we get. It's easy to setup and use and report on positive, negative etc feedback so you can address that with your techs or customers

    Positive: Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service

    Negative: More reporting would be great but overall, no complaints

    Read More...
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